Job Description

Company Description

llinois Tool Works (ITW) is an $14.5 billion, multi-national, publicly traded (NYSE) company headquartered in Glenview, Illinois.

ITW has a strong commitment to operational excellence and innovation that has kept the company on a path of strong financial performance for more than 10 years. The company is built on a differentiated business model comprised of three unique core capabilities: our 80/20 business process, sustainable differentiation and our entrepreneurial culture. These have long been the core of which ITW is as a company and the source of our ability to deliver value-added solutions for our customers and differentiated financial performance for our shareholders.

ITW is growing, acquiring multiple companies annually over the past several years. ITWs business model enables quick and decisive decisions for individuals seeking a fast-paced and challenging business model within the framework and strength of a large multinational corporation.

ITW GSE-Our Division

The ITW GSE Division is an industry leading manufacturer of Ground Support Equipment (GSE) to the aviation industry.

Core customers are Airports and Airlines in all countries around the World.

Core products are Power Supply Units for aircraft parked on the ground.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Understands and defines customer needs and problem. Resolves and/or troubleshoots GSE utilizing technical expertise, product manuals and technical documentation. (usually at customer site)

* Instruct customers in equipment Operation and Maintenance Training utilizing developed training materials.

* Always treat the customer with respect and provide outstanding professional company representation in the service / support of ITW GSE products.

* Assist the Inside Technical Support team answering incoming technical calls and customer email.

* Tracks trends in equipment issues for improvement opportunities, and utilize metrics to assure the team is providing the superior support our customer expect, and setting goals for department improvements

* Participate in company improvement initiatives to continuously improve the Customer and Sales Support Teams performance is providing outstanding service to customers

* Utilize ITW principles and philosophies: simplify, focus, trust, empower.

Qualifications

QUALIFYING REQUIREMENTS

* Professional Experience Field Technical Service and/or After Sales in a manufacturing environment. Relevant education will be considered in lieu of experience.

* Functional Experience / Education Power Electronics / UPS & battery systems / Industrial Air conditioning systems would be a bonus. Ability to work, with minimal supervision, intuitive problem solving skills and a strong understanding of Customer Service.

* Computer Skills - Above average computer skills utilizing Microsoft Office products.

* Language Fluent in English & Spanish

* Education Associates Degree in Electrical Technology required. Bachelors Degree preferred.

* Travel - Frequent travel required, including international travel. Valid passport needed. Estimated at 75%

Additional Information

Only candidates willing to travel up to 75% (once safe travel is established and approved)- and those who are fluent in English and Spanish will be considered for this position.