Job Description

Job Summary

Zimmer Biomet Dental is a global leader in implant and restorative dentistry solutions with more than 60 years of industry experience. We are proud to be part of one of the largest musculoskeletal companies in the world. Our mission is to alleviate pain and improve the quality of life for people around the world. Every 10 seconds, 24 hours a day, and 7 days a week patients around the world receive a Zimmer Biomet product, resulting in helping millions of people each year. ZBDental

The Digital Technology Specialist ensures that timely, accurate and reliable service is provided to dental customers regarding sales support, training and customer service-related matters focused on digital products and services. The Digital Technology Specialist also communicate with customers primarily by phone, email and internet in an immediate, friendly, professional and efficient manner.

Principal Duties and Responsibilities

* Deliver excellent customer sales support, training and assistance to customers regarding dental implant design software.
* Effectively respond to technical questions relating to our digital dental products, applications, and competitor information.
* Increase professional skills and digital dental knowledge by seeking and attending training and education.
* Communicate with internal departments to enhance the level of service to our customers.
* Provide feedback to management regarding customer concerns to help increase sales and service levels.
* Provide strong attention to detail, team collaboration, attendance, and punctuality.

Expected Areas of Competence

* Possess excellent oral and written communication skills.
* Practice a service-oriented culture and desire to enhance operational, production and company growth
* Participate in proactive team efforts to achieve departmental and company goals.
* Excellent creative and critical thinking skills and appreciates autonomy to solve problems.
* Communicate and interact positively with customers, team members and all levels of management.
* Ability to perform other duties, as assigned.

Education/Experience Requirements

* A minimum of a High School Diploma or GED is required
* A minimum of 2 years of customer service experience is required
* Dental CAD/CAM technology experience required
* CAD certification is preferred

Travel Requirements

* Less than 10%

Additional Information

EOE/M/F/Vet/Disability

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.