Job Description

Job Summary

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

Opportunity to work with a medical device global leader, Zimmer Biomet. Working within the Zimmer Biomet Connect portfolio, this position is responsible for providing support to the commercial teams for Robotics, Health Technologies, and our Surgical Capital Sales teams.

Principal Duties and Responsibilities

* Analyze market data by product line and provide detailed reporting outlining issues and opportunities for our Marketing and Sales teams.
* Be the internal liaison for repair updates on capital equipment, while being able to articulate this process to the field rep and customer.
* Receive incoming calls from field sales, and Zimmer Biomet customers, regarding capital equipment opportunities
* Assist with product trainings lead by the Sales Training Manager
* Maintain and articulate cross-reference information on all major competitive product lines.
* Answer field sales calls regarding product number inquiries, competitive catalog number conversions, sample products and related product questions and general sales questions.
* Manage the process of sending product samples and evaluation equipment to the field. Owning this entire process and ensuring product is returned in a timely manner
* Lead collaborative sales initiatives with sales leaders
* Proactive calls to ensure customer satisfaction
* Understanding of pricing and approvals to ensure timely quotations to customers.

Expected Areas of Competence

* Strong analytical skills and outstanding interpersonal skills
* Must be able to provide prompt and accurate solutions to a wide range of questions from the field sales force, field office personnel, internal personnel and Zimmer Biomet Customers.
* Must know which Zimmer Biomet personnel to contact for answers to questions or approval of procedures beyond the scope of the Sales Support Specialist authority.
* General knowledge of medical device business including the science, products (Zimmer Biomet and competitors), research and commercialization process, manufacturing, marketing, and sales
* Must be able to calculate product discount percentages, selling prices and margins.
* Must be articulate and tactful, conveying an attitude of cooperation and support.
* Knowledge of computer programs, Microsoft Office
* Excellent organizational and communication skills, sometimes work under stressful conditions.

Education/Experience Requirements

* 4-year College Degree Required
* Some Sales/Marketing/Service experience preferred
* 1+ years of experience preferred

Travel Requirements

* Up to10%.

Additional Information

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the essential functions for purposes of the ADA.

EOE M/W/Vet/Disability.

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.