Job Description

JOB SUMMARY
This role is responsible for partnering with internal business clients leadership to manage a portfolio of high-value, business-critical information delivery. This position will work closely with key business planners to ensure business needs and goals are realized through discovery, analysis, and reporting on Charters information assets. This role oversees a complete delivery team including analysts and ETL/Report developers dedicated to assisting our client efficiently and effectively organize and deliver high-quality BI products that align with current business needs.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Provide guidance and education in the interpretation and application of BI products

Communicate data integrity issues, nuances, and insights to all levels of the company in a clear and concise manner

Maintain Key Operating Metric definitions and owns BI single source of truth reporting

Monitor and manage requests from the business to the Business Intelligence Group

Query data to provide information requested by business users

Presents data in a fashion that is easily consumable with proper documentation for successful user adoption

Ensure the proper hands-offs and coordination between BI Project teams, Data Architecture Team, Prod Operations, stakeholders and external providers

Create and maintain report documentation, data dictionary, and training materials for customers

Ensure leadership in BI and customers are aware of project status in a timely manner

Partner with broader Business Intelligence Group to ensure expectations are aligned within BI and across the overall effort

Manage the delivery of projects through requirements gathering, development lifecycle, user acceptance testing, and packaging the final product for end-user adoption and consumption

Execute on a roadmap of business focused BI initiatives with a clear understanding of all deliverables and associated deadlines

Perform other duties as requested

REQUIRED QUALIFICATIONS
Skills /Abilities and Knowledge
Ability to read, write, speak and understand English
Strong written and verbal communication skills
Ability to speak to large groups with advanced presentation skills
Ability to perform critical thinking in the area of data analysis and process
Ability to effectively consult with department managers and leaders
Ability to work with others to resolve problems, handle requests or situations
Ability to prioritize and organize effectively and manage multiple projects/assignments
Proven ability to perform effectively in a fast-paced environment
Good knowledge of data warehousing concepts, logical/physical database design and dimensional modeling
In-depth understanding of IT infrastructure such as servers and storage systems, operating systems, virtualization platforms, and disaster recovery tools
Proficiency in Microsoft Office suite required
Ability to manage multiple concurrent projects and tasks
Ability to understand data warehouse modeling
Experience in interacting with databases through SQL
Understanding of MicroStrategy BI toolset
Expertise in Avaya, Aspect Workforce, ICOMS, and/or CSG preferred

Education
Bachelors degree or foreign equivalent in Information Technology or business related field, or equivalent experience

Related Work Experience
IT experience in the areas of Data Warehousing and Business Intelligence 7+
Experience providing data integration solutions in large-scale enterprise 5+
environments primarily using MPP databases such as Teradata
of experience in developing automated frameworks, templates and design
patterns
Supervisory experience with experience managing multiple teams consisting 3-5
of employees and contractors
Experience as a ETL developer, QA Engineer, Build Engineer, or other role 3+
involving daily interaction with development practices
Experience involving daily interaction with software development practices 2+

Experience with Cable TV, Internet, and/or Phone products & services or
other related industry experience is a plus

WORKING CONDITIONS
Office environment

For more information on Spectrums benefits, please click here.