Job Description

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Job Category

Salesforce.org

Job Details

The Associate CSM engages with Education Customers to improve and accelerate their adoption of Salesforce solutions to help transform their business and achieve business objectives. This role works specifically with our customers in the education space and will support the Associate Portfolio Leads across a variety of regions and institution sizes. The Associate CSM will target and engage in time-bound, high-value activities to accelerate time to value and ensure colleges and universities find success on the platform. They will act as a conduit for self serve, one-to-many and individual engagements to help customers find the right resource at the right time.

A successful Associate CSM brings their passion for making schools successful with an organized, innovative, and collaborative approach. They bring a combination of their own expertise with the full power of Salesforce.org and the larger ecosystem to find the right path and clear entry obstacles for our customers. They are able to match the right resources with an organization based on the objectives, impact goals and current infrastructure. The Associate CSM is a team player who wants to learn, and enjoys contributing to a highly skilled dynamic team.
Responsibilities

* Based on an organizations objectives, goals and technology, identify and recommend the right mix of resources to help education customers adopt the platform
* Provide support to Associate Portfolio Leads for shorter-term customer engagements
* Facilitate engagements to proactively identify at-risk customers based on low usage/utilization
* Identify features, products and apps that solve common problems with a simplified platform experience
* Strategize with APLs and execute 1:Many customer engagements
* Engage with customers in 1:1 shorter-term engagements



Preferred Qualifications & Skills

* 3+ years relevant work experience including nonprofit or education industry expertise
* Excellent communication skills, both written and verbal with the ability to effectively develop materials that are appropriate for the audience and evangelize key concepts and best practices.
* A passion for continued education in new technologies and functionality, as well as being involved in projects that push the capabilities of existing technologies.
* Ability to collaborate with teams of all shapes and sizes while also being able to work independently as a self starter
* Strong presentation skills with the ability to lead fast-paced customer engagements and effectively tailor messaging based on the audience and subject matter
* Solution-focused problem solving

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