Job Description

Company Profile

With more than 150 operations and about 22,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, forgings, and clad products for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability not just in the materials and products we make, but in the people we recruit.

Headquartered in Portland, Oregon, this over 10 billion dollar company employs more than 29,500 people worldwide. PCC has over 160 plants and has a presence in twentysix states in the US and in over a dozen countries. PCC is relentless in its dedication to being a highquality, lowcost and ontime producer; delivering the highest value to its customers and shareholders while continually pursuing strategic, profitable growth.

Effective early February 2016, Berkshire Hathaway, led by chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Business Profile

PCC Forged Products is the worldleading producer of complex forgings, titanium alloys, and nickelbased alloys for the aerospace, power generation, and general industrial markets. A divisio of Precision Castparts Corp, PCC Forged Products manufactures nickel, titanium and steel alloy forgings for aerostructures, aeroengines, industrial gas turbines, and other industrial applications, as well as extruded, seamless pipe for energy applications. In addition, the segment offers the largest range of nickel alloys and product forms and is the largest supplier of titanium alloys and product forms for aerospace and other markets.

Location Profile

WymanGordon Pennsylvania is dedicated to meeting the specific needs of our customers. Ontime deliveries and rapid response to customer inquiries command the highest priority within the entire organization. Our customers are our future! Helping to solve customer problems and offering solutions to specific customer needs is the 1 priority of WymanGordon Pennsylvania.

Position Summary

Maintain customer satisfaction by providing problemsolving resources. It will be the responsibility of a customer service manager to ensure that the organization understands and satisfies its customers requirements.

Entry level position performing daily interacting with our customer base to accept and input purchase orders and delivery requirements
Responsive to customer requests for status and delivery updates
Integrating amongst the team to ensure operations and raw material requirements are in line to support customer needs
Developing skills in contract review and acceptance

Primary Duties & Responsibilities

Support Sales Representatives with sales order entry for approved customer schedules and new orders.
Advise customers of the status of their open purchase orders by providing current ship dates or shipment information regarding a shipped part.
Support Customers calls and meetings well prepared to answer questions and represent the Wyman Gordon Brand
Manage Customer portals and perform order book downloads. Compare customer schedules against existing open order book. Advise Sales Representative / Account Manager to resolve and reconcile any open issues.
Support scanning of customer documents, dwgs, etc. as needed for proper document control
Act as liaison as directed between internal departments to address any open issues related to delivery and order issues.
Should have a general understanding of shipping procedures including Export Compliance requirements
Willingness to learn Aerospace compliance for Quality and Control AS9100 / ISO and Sox Compliance

Experience & Education

Bachelors degree

Required Skills

Entry level position performing daily and weekly scheduled actions for tactical management of order maintenance / acceptance / and input processes

Desired Skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.