Job Description

Job Description

Leads the strategy and execution of our Trunk Club styling business. The ideal Senior Program Manager is highly motivated, results-oriented, and committed to managing a strategically important, fast-growing, and complex program that delivers significant business value to Nordstrom and its customers. The Program Manager is detail oriented, a strong communicator and can work effectively with cross-functional business partners (Styling, Product Management, Technology, Marketing, Supply Chain, Finance) to drive desired outcomes. The individual is data-driven, strategic, and passionate about team collaboration, developing new ideas, and delivering high quality results with a test and learn approach. This role provides thought leadership, working collaboratively across our styling team and business partners to create a world-class digital styling experience for our customers and employees.

Key Responsibilities

* Drive strong business results for the Trunk Club business with a focus on meeting or exceeding customer expectations and key performance metrics (i.e., Trunk sales, Unit Keep Rate, CSAT)
* Define objectives, key results and operational timelines needed to accomplish objectives.
* Develop and execute on a program roadmap by collaborating with key stakeholders (e.g., Product mgmt.) to establish, prioritize and track requirements to support initiatives and goals.
* Lead weekly and monthly business review meetings with cross-functional stakeholders to review business performance, identify opportunities, and align on actions needed to deliver results
* Proactively identify opportunities to improve or streamline stylist business processes or customer experiences
* Conduct data-driven analyses as needed to inform decisions, build business cases, or capture insights that influence and inform the long-term strategy and roadmap for the program.
* Communicate regularly and effectively with all stakeholders to drive project deliverables, status, and strategies throughout the program lifecycle.
* Develop and maintain strong relationships at all levels of the pyramid.

Qualifications

* Track record and experience in successfully leading and delivering large scale programs from ideation to execution.
* Experience building and delivering business cases to drive prioritization on technical roadmaps.
* Effective at driving cross-functional team collaboration and influencing partners across multiple business units. Extensive experience managing stakeholder relationships.
* Ability to think strategically and innovatively; applying knowledge to help modernize processes/programs.
* Demonstrate strong capability in verbal and written communications skills. Ability to tailor message and communication style to achieve desired results
* Bachelors degree in Business or related field; MBA preferred.
* 3+ years program management experience with demonstrated successful program delivery or related experience (e.g., Strategy consulting).

Weve got you covered

Our employees are our most important asset and thats reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

* Medical/Vision, Dental, Retirement and Paid Time Away
* Life Insurance and Disability
* Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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