Job Description

If youre passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwides Property and Casualty team could be the place for you!

This Claims Processor opportunity will support On Your Side Auto Repair Network (OYSARN) team in our Columbus, OH office. Schedule after training is 10:30am - 7pm M-F.

So, you think youve got what it takes to make the cut? Claims Processors are:

* Jugglers (i.e. multi-task effectively)

* Task driven and detail oriented with strong data-entry skills

* Go-getters

* Resilient; up for the challenges of change

* Out-of-the-box solution finders; resourceful

* Dedicated to creating effortless customer experiences

* Excited about working in a dynamic, fast-paced environment

* Enthusiastic about helping others, including team members

* Interested in a career, not just a job!

(Internal Use Only )

Compensation Grade: C2

Job Description Summary

Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if youd thrive in a fast-paced environment where your professional growth and development is both encouraged and supported, we want to know more about you!

Well count on you to promote and provide outstanding customer service. Youll be responsible for assigning claims to appropriate adjusters. In addition, youll answer phone calls from customers, agents and repair facilities. Youll also help with pending claims management, sending regulatory letters and issuing payments.

Job Description

Key Responsibilities:

Reviews and determines payment of minor, undisputed and/or limited authorization claims. Assigns all other claims to appropriate adjuster.

Verifies coverage and damage reports received from vendors and customers for accuracy and consistency with the claim as reported.

Audits bills for detection of possible fraud; refers findings to Special Investigations Unit as advised.

Remains current on requirements and legislation for assigned state(s).

Prepares and submits administrative reports as required.

Provides support for unit claims associates and managers. Acts as a point of contact for internal/external customers.

Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Claims Manager or Supervisor. Individual contributor role.

Typical Skills and Experiences:

Education: High school studies; some post high school course work preferred.

License/Certification/Designation: State licensing where required

Experience: One year of insurance, customer service and/or claims processing experience.

Knowledge, Abilities and Skills: General knowledge of customer service principles and/or insurance processing activities and operational functions. Familiarity with claims policies and procedures preferred. Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Verbal and written skills to effectively communicate with policy holders, agents and vendors. Ability to prioritize work and make sound decisions such as the application of coverages to submitted claims. Ability to work in a fast-paced and team-based environment. Ability to perform basic mathematics to apply deductibles. Ability to operate personal computer and related claims business software.

Other criteria, including leadership skills, proficiencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Business Unit Executive and Human Resources.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Job Conditions:

Overtime Eligibility: N/A

Working Conditions: Normal office environment. Requires prolonged periods of operating a personal computer. Extended and non-standard hours as required. Catastrophe (CAT) duty for this role will be performed inside a Nationwide location and not out in the field.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Safety Sensitive: N/A

EQUAL OPPORTUNITY EMPLOYER:

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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