Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.

Job Title

Sr. Analyst, Network Operations

Overview

Provide technical support for MasterCards operations environment with an emphasis on networking technologies
Provide project support, training for junior staff, and utilize applied engineering techniques to develop and implement new technology initiatives.
Analyze information to determine network performance and areas of improvement
Create and/or update internal tickets to document monitoring and recovery steps

Role

Diagnose hardware and software problems while minimizing customer impact by using advanced tools and troubleshooting techniques
Perform Tier II and Tier III support functions for the MasterCard Operations Command Center (OCC)Create and/or update internal tickets to document monitoring and recovery steps
Perform routine maintenance procedures as required by policy or procedure
Coordinate and Implement network changes as required in support of new connectivity requirements
High degree of interaction with partners, customers and stakeholders

All About You

Experience with Operations Support disciplines and principles
Strong written and verbal communication skills
Knowledge of routing and switching technologies including MPLS
Experience configuring and maintaining CISCO equipment required
Firewall experience is highly desired including Checkpoint, Palo Alto, and CISCO ASA
Some on-call responsibility is required
Occasional off hours work required

Due to COVID-19, most of our employees are working from home. Weve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know were all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.