Job Description

Job Description

Friendly. Personable. Outgoing. Tech Savvy. Excellent Customer Service Skills.

All these terms make up our Avail-Lot Operation Associate.

Allstate ranks 86 in the Fortune 500 group of companies. This is a very rare opportunity to be on the ground floor of a groundbreaking new industry - Avail. Positions are temp-to-hire, based on the Associate's performance, attendance, etc. and the success of the concept in the market.

Interested in learning more about this role?

Bring your high school diploma (college degree preferred) and 2+ years of customer-facing experience.

Requirements

* Required customer service skills

* Leadership and ability to solve problems proactively

* Strong verbal and written communication skills

* Valid driver's license

* Flexibility and adaptability in a fast paced, constantly changing environment

* Strength with basic technology (tablet and mobile devices)

* Strong work ethic is a must

* Automotive experience is a plus

* High school degree

* Strong communication skills, both verbal and written

* Strong organizational time management skills

* Able to multi-task

Comfort working with technology (tablets and phones)

This job offers you:

* Operation is 24/7; standard schedule times range from:

o 5am-1:30pm

o 1pm-9:30pm

o 9pm-5:30am

* Competitive wages at $15.50/hr.

* Business casual work environment, where uniforms are provided!

* Opportunity to convert to an Allstate Avail Employee.

Manpower doesn't stop there. We also offer:

* MyPath, a college tuition program that offers a free education up to a BS Degree

* Skill certification courses specific to Call Center, Accounting and Team Lead roles

* Recognition Programs - a time to celebrate YOU and your accomplishments

* Weekly paychecks

* Health, dental, vision benefits as well as stock options

You will be expected to:

* Execution and oversight

* To provide Five-Star customer service across our customer processes

* Greet customers and facilitate the checking in/checking out of their vehicles

* Complete and save drafts, start inspections for verify completion.

* Follow all SOP's for each part of the operation

* Communicate issues with the Lead as they occur

* Clean and detail vehicles following the Quality checklist:

* Vacuum front seat and floor

* Vacuum rear seat and floor

* Vacuum trunk

* Wipe down center console

* Wipe down dashboard/cup holders

* Check door pockets for cleanliness

* Door rail plastic/metal wipe down

* Trunk rail wipe down

* Clean all inside windows and windshield

* Wash exterior

* Drift docs removed, registration placed back in glovebox, owner items placed back in vehicle (owner pickup) OR Drift Docs placed in glovebox and registration placed in a tamper proof envelope (borrower pickup)

* Properly secure all keys in the office in the proper lock box

* Telematics device either installed and paired properly (borrower pickup) OR removed (owner pickup)

* Perform vehicle inspections with full documentation across whichever platform is used at the site (Device Magic/Record 360

* Maintain lot and work area cleanliness at all times

* Perform weather related functions (hail blankets/snow, etc.) as necessary

* Conduct routine preventative service checks on fleet vehicles

* Assist Operations Lead/Field Ops Manager with any job-related functions