Help Desk Manager
Posted on: 11 Apr 2021
Marquette, MI
Job Description
Job Description
Manpower of Marquette is looking for a permanent Help Desk Manager for a Marquette MI business. The Support Manager is a hands-on position that works elbow to elbow with the Support Technicians' assisting with tickets and providing resolution to end users. The role will also provide leadership, workload management to the Support Desk team focused on providing high quality end user support, tackling more complex issues, handling and managing escalations, and making sure tickets are meeting service level agreement requirements. This role will work closely with the V.P. of Technology Services to provide leadership and mentoring to the team. The Support Manager is responsible for the day to day operations of the Support Desk and will function as a vital part of the escalation path needed to ensure superior customer service. The Support Manager will help define procedures and processes that ensure a consistent and reliable computing environment for all customers and end users within the appropriate service level agreements.
ManpowerGroup
Milwaukee, WI
ManpowerGroup Inc. provides workforce solutions and services in the Americas, Southern Europe, Northern Europe, and the Asia Pacific Middle East region. The company offers recruitment services, including permanent, temporary, and contract recruitment of professionals, as well as administrative and industrial positions under the Manpower and Experis brands. It also offers various assessment services; training and development services; career management; and outsourcing services related to human resources functions primarily in the areas of large-scale recruiting and workforce-intensive initiatives.
In addition, the company provides workforce consulting services; contingent staffing and permanent recruitment services; professional resourcing and project-based solutions in information technology, engineering, and finance fields; solutions in the areas of organizational efficiency, individual development, and career mobility; and recruitment process outsourcing, TAPFIN managed, and talent based outsourcing services, as well as Proservia services in the areas of digital services market and IT infrastructure sector. It operates through a network of approximately 2,600 offices in 80 countries and territories. The company was founded in 1948 and is based in Milwaukee, Wisconsin.
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IndustryBusiness Services
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No. of Employees30, 000
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Website
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Jobs Posted3925
