Technical Support Representative
Posted on: 11 Apr 2021
Hagerstown, MD
Job Description
Job Description
Are you technologically savvy? Do you enjoy helping others who are not? Are you looking for rewarding work that will allow you to work in a convenient, Hagerstown location? If you answered yes to these questions, Manpower has the job for you!
Our client has an immediate need for a Help Desk Associate to join their team to provide phone support to their customers. The primary role is to respond to calls, analyze and troubleshoot problems, create and resolve trouble tickets, and escalate issues to specific departments as needed.
In this role, you will have the opportunity to:
* Answer calls from customers and following procedures outlined to solve issues.
* Monitor and respond to department emails
* Document calls in tracking software
* Respond to customer generated tickets
* Provide support for issues with cable modems and digital phones
What's in it for you?
* The opportunity to be considered for full time, permanent employment
* Great benefits upon permanent hire
* Set schedule with consistent, full-time hours
* The ability to do self-training to develop your knowledge and skills during downtime
* The opportunity to work with a professional team that's dedicated to providing top-notch service to their customers
You'll just need to bring:
* Familiarity with troubleshooting hardware, network/connectivity issues, wireless connections
* Knowledge of Windows operating systems, email clients, browsers, etc.
* High School Diploma/GED
* Ability to multi task and prioritize work
* Understanding of networking terms
* Call center experience
Don't miss out on this great temp to hire opportunity! Apply today and let us reach out to you with more details!
ManpowerGroup
Milwaukee, WI
ManpowerGroup Inc. provides workforce solutions and services in the Americas, Southern Europe, Northern Europe, and the Asia Pacific Middle East region. The company offers recruitment services, including permanent, temporary, and contract recruitment of professionals, as well as administrative and industrial positions under the Manpower and Experis brands. It also offers various assessment services; training and development services; career management; and outsourcing services related to human resources functions primarily in the areas of large-scale recruiting and workforce-intensive initiatives.
In addition, the company provides workforce consulting services; contingent staffing and permanent recruitment services; professional resourcing and project-based solutions in information technology, engineering, and finance fields; solutions in the areas of organizational efficiency, individual development, and career mobility; and recruitment process outsourcing, TAPFIN managed, and talent based outsourcing services, as well as Proservia services in the areas of digital services market and IT infrastructure sector. It operates through a network of approximately 2,600 offices in 80 countries and territories. The company was founded in 1948 and is based in Milwaukee, Wisconsin.
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IndustryBusiness Services
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No. of Employees30, 000
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Website
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Jobs Posted3925
