Job Description

Job SummaryJOB SUMMARY
At Houston Methodist, the Security Officer position is responsible for maintaining a safe and secure environment for patients, staff and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff and visitor safety.

Requirements:

PRIMARY JOB RESPONSIBILITIES

PEOPLE - 25%
1. Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets. (EF)
2. Uses professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes and procedures. (EF)
3. Actively responds to requests for personal security coverage, assistance with directions, information and guidance. (EF)
4. Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. (EF)

SERVICE - 25%
1. Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed. (EF)
2. Responds to all radio dispatches, answers calls and complaints and accurately assesses, responds timely, provides appropriate assistance and makes recommendations as needed for all emergent situations. (EF)

QUALITY/SAFETY - 30%
1. Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews. (EF)
2. Responds immediately to all emergency codes and takes appropriate action. (EF)
3. Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA. (EF)

FINANCE - 10%
1. Prevents loss and damage by reporting irregularities, informing violators of policy and procedures. (EF)
2. Utilizes and maintains HM and department equipment according to manufacturer specifications. (EF)
3. Self-motivated to independently manage time effectively and prioritize daily tasks. Uses resources effectively and efficiently; does not waste supplies, minimizing incidental overtime, optimizing efficiency in all areas according to department specifications. (EF)

GROWTH/INNOVATION - 10%
1. Implements actions that promote workplace safety culture and proactively prevents workplace violence. (EF)
2. Supports hospital and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications:

EDUCATION REQUIREMENTS
* High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS
* Criminal justice, security or related experience preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
* Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
* Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
* Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
* Must have the ability to multi task and function calmly in stressful situations
* Must possess strong customer service skills
* Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail
* Knowledgeable of all Public Safety Policies and Procedures
* Understand HIPAA and Patient confidentiality compliance
* Demonstrates emergency preparedness knowledge

SUPPLEMENTAL REQUIREMENTS
Work AttireYes/No
Uniform Yes
ScrubsNo
Business professionalNo
Other (dept approved) No

On-Call* Yes, on a limited basis (for Exempt jobs only)

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.

Travel**
May require travel within Yes
Houston Metropolitan area

May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.

Please note any other special considerations to this job: _________________________

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
* Texas Department of Public Safety (DPS) Private Security Registration non-commissioned Security Officer - submission of application within 14 days of hire date, and obtained within one year of employment or Commissioned Level 3 or Commissioned Personal Protection Officer Level 4 licensure
* Valid Texas Driver's License, or must obtain Texas Driver's license within 90 days of hire
* Nonviolent Crisis Intervention (CPI) Certification within 60 days of hire
* American Heart Association Basic Life Support (BLS) preferred