Implementations Project Manager I (Non-Technical)
Posted on: 11 Apr 2021
St Petersburg, FL
Job Description
Are you curious, motivated, and forward-thinking? At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
FIS is looking for an Implementations Project Manager (non-technical) to support our banking/payments call center clients throughout the onboarding and implementation phases of projects while ensuring all business rules and requirements are documented appropriately. You will be joining a collaborative team of individuals that interacts with cross-functional teams of various areas of the business in addition to providing client-facing support.
What you will be doing
You will be responsible for all Banking/Payments Call Center customer service support, with project milestones including gathering business rules and requirements, documenting agent processes, coordinating telephony system setup and testing, and all other internal business initiatives. You will support project commencements with clients from introduction through delivery.
* Interacts as the projects point of contact for the Call Center operations team and internal resources while leading client consultations during the project setup phase
* Consults, identifies, and recommends best practice scenarios gathering the essential requirements used to set up an on-boarding client
* Acquires, defines and executes project plans, project scope, activities, schedules, and deliverables
* Manages client queries and makes certain the appropriate internal FIS department is presented with the communication pertaining to the project scope
* Supports client during the launch until steady state while assisting with issues, problems, concerns and call center activities ensuring a resolution
* Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement
What you bring
* 1 to 3 years experience of project management in call center implementations
* Knowledge of banking call center processes
* Strong verbal and written communication skills that foster strong relations while being able to reach agreements when there are widely differing viewpoints
* Able to problem-solve and manage conflicts timely
* Ability to interact effectively with executive level clients and internal departments
What we offer you
* The chance to work on some of the most challenging, relevant issues in financial services & technology
* A variety of career development tools, resources and opportunities
* A fantastic range of benefits designed to help support your lifestyle and wellbeing
* A work environment built on collaboration, flexibility and respect
* Varied and challenging work to help you grow your technical skillset
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS
Jacksonville, FL
FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world.
For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests.
Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.
For a better understanding of how FIS evolved into a world-renowned financial services technology leader, one needs to look back at the company's history.
The company was founded in 1968 as Systematics™, which was later acquired by ALLTEL Information Services, and then bought by title insurance giant Fidelity National Financial® in 2003, who renamed it Fidelity Information Services (FIS). Over the course of the next few years, FIS acquired several other financial technology firms, including Certegy® in 2006, eFunds® in 2007 and Metavante® in 2009.
These acquisitions broadened its reach across the globe, earned FIS a place on the Fortune 500 listing, and positioned the company as the largest technology provider to the global financial industry.
In 2015, FIS acquired SunGard, whose complementary offerings brought FIS into new markets for financial technology services, including asset managers, traders, custodians, treasurers, third-party administrators and clearing agents.
In Q3 2019, FIS acquired Worldpay, a global leader in e-commerce and payments, greatly expanding FIS’ capabilities by enhancing its acquiring and payment offerings and significantly increasing Worldpay’s distribution footprint.
This combination of organic and external growth has positioned FIS among the world's leading technology providers to the capital markets, retail banking and merchant industries. We connect the value chain and use our scale to develop solutions that enable our clients to grow confidently. We help our clients seamlessly adapt to innovations. We share insights and data with one another. We shape better experiences for clients and their customers alike. And we do all of this because at FIS we’re out to lift economies and communities across the world by relentlessly advancing the interests of commerce and the financial world.
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IndustryInformation Technology
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No. of Employees55,000+
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Website
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Jobs Posted1337
