Job Description

Provides direct supervision of internal and / or external work crews engaged in operation, maintenance and construction of Eversource Energy gas distribution systems. This position has responsibilities that include planning and scheduling, execution of fieldwork activities, performance measurement, coaching, safety adherence, mentoring and various administrative duties. Communicates with customers and community officials concerning all aspects of utility construction, operations, maintenance, and service delivery.

Eversource Energy is the largest Energy delivery company in New England. We support 4.3 million Gas and Electric customers across CT, MA and NH. Be a part of our mission to deliver reliable energy and superior customer service. ENERGY- BRINGS US TOGETHER!!

Role and Scope of Position:

This position provides direct supervision of internal and/ or external work crews. Oversees resources engaged in the operation, maintenance and construction of Eversource Energy gas distribution systems. This position is multi-faceted with responsibilities that include integrated planning and scheduling, execution of fieldwork activities, adhering to Company and regulatory rules and procedures, performance measurement, coaching, safety adherence, mentoring and various administration duties. Prepares and executes maintenance and construction activities along with coordination and schedules. Communicates with customers and community officials concerning all aspects of utility construction, operations, maintenance and service delivery.

Essential Functions:

* Plans, organizes and manages the Gas Maintenance and Construction field workload through accurate coordination and scheduling, with others.
* Supervises and oversees in-house crews and contractors engaged in the operation, maintenance and construction of Eversource gas distribution system.
* Communicates with customers and community officials concerning all aspects of utility construction, operations, maintenance and service delivery.
* Coordinates outages as the on-scene supervisor. Responds to and classifies reported gas leaks. Ensures all engineering and gas control procedures are followed. May participate in the supervisory on-call rotation.
* Ensures the safety of personnel by taking direct preventive measures, conducting effective weekly safety meetings and ensuring all related procedures, standards, rules and laws are understood and followed.
* Ensures that work is performed in accordance with appropriate Company standards and work methods including monitoring for a high quality of workmanship and productivity.
* Responsible for providing complete, accurate and timely work packages for work crews including required permits, dig safe authorization, drawings and other related instructions.
* Monitors current and future workload to ensure district plans and schedules maximize productivity, control costs and meet or exceeds service level agreements.
* Ensures rigorous compliance with regulatory and Company work rules and procedures.
* Understands and complies with the labor contract and works to resolve initial grievances. Initiates appropriate disciplinary action when required.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

* Requires knowledge of gas distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes
* Requires project and schedule management skills including computerized work and materials management and scheduling tools
* Working knowledge of the labor contracts
* Requires communication, interpersonal, conflict resolution, attention to detail, and teamwork skills
* Ability to use PC desktop applications (e.g. Microsoft Word & Excel

Education:

* Bachelors Degree in Engineering, Business Administration, related discipline or equivalent experience

Experience:

* Five (5) or more years of experience in Gas Distribution, and/or Field Service design and/or installation, servicing customers or utility operations
* Supervisory experience preferred

Licenses & Certifications:

* None

Working Conditions:

* This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing. A positive drug test will result in disciplinary action.
* Work is conducted outside, in varied conditions and terrain including adverse weather conditions, and in a normal office environment. Work requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone and computer and attending meetings.
* Drives to various job site locations and customer premises to supervise work, and review or discuss construction job requirements.
* May work with computers for long periods of time during the day. Subject to shift work including weekends.
* Off-hour on-call responsibility may be required on a rotational basis.
* At times, requires working long hours in response to outage situations and shift coverage requirements.
* Must be available to work emergency restoration assignment as required.
* Must be available to travel between MA/CT/NH as necessary.

Mental Aspects:

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

* Communicate priorities and goals (company, department, team)
* Show how employees work fits in
* Provide business updates, news
* Communicate, communicate, communicate

Build Trusting Relationships

* Role model honesty/integrity in communication and action
* Balance getting results with concern for individual needs
* Have honest dialogue with employees; get to know them

Manage and Develop People

* Set realistic performance objectives and expectations
* Give ongoing, honest feedback; coach for success
* Recognize good performance
* Visit crews in the field
* Remove obstacles to day-to-day performance
* Provide tools, information, training

Foster Teamwork and Cross-functional Collaboration

* Encourage cooperation/remove obstacles between work groups/departments
* Encourage collaboration/peers helping peers

Create a Diverse, Inclusive Workforce

* Ask for employee input on work process/practice improvements and before implementing change that will affect them
* Encourage ideas

Lead Change

* Deliver effective, positive communications about change to your team
* Exhibit a can-do attitude to successfully implement changes in priorities and work processes
* Respond positively to new demands or circumstances

Focus on the Customer

* Ensure that everyone on the team understands our customer promise and provides superior customer service
* Be a role model for the team on delivering superior customer service

Please submit a resume with your application.

Worker Type:

Regular

Number of Openings:

1