Customer Service Representative
Posted on: 11 Apr 2021
Langenfeld, DE
Job Description
Role Profile
As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order To Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily.
Main responsibilities
* Manage the Order to Cash process for a dedicated customer & product portfolio
* Handle and coordinate customer requests in line with the company policies and procedures
* Frequent interaction with internal business partners, such as Account Management, Planning and Logistics as well as with our Operation Center
* Effective communication, involvement and participation in internal projects
Required Qualification & Experience
* Bachelors Degree or equivalent
* Previous experience in Customer Service, Supply Chain or Internal Sales experience in an international environment is preferred
* Experience with SAP and/or Sales Force is preferred
* Fluent in English and French is required, both verbal and written. Additional language is preferred (Russian, German)
* Good analytical skills
Required Personal Traits
As Customer Service Representative you are open minded, resilient, proactive and you like challenges and multicultural environments. By utilizing your cultural awareness, you know how to adapt to specific needs, and you are excellent in managing expectations and relations.
You have a natural way of convincing people, combined with a logic mindset and a drive to get things done in the most efficient way.
Our offer
Our spirit of innovation and collaboration along with our diversified business line creating challenges and opportunities for growth is what makes Eastman a great place to build a career. Here, you can find opportunities to grow professionally, competitive salary, outstanding benefits, and a global work environment. Eastman is committed create a powerful diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.
Interested?
For further information about this position please contact Fiorela.Moretto@Eastman.com. Send your application exclusively via the apply button
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day
Eastman Chemical
Kingsport, TN
Eastman Chemical Company operates as an advanced materials and specialty additives company worldwide. The company’s Additives & Functional Products segment offers specialty coalescent, specialty and commodity solvents, paint additives, and specialty polymers; hydrocarbon and rosin resins; insoluble sulfur and anti-degradant rubber additives; performance resins; amine derivative-based building blocks; heat transfer and aviation fluids; organic acid-based solutions; and metam-based soil fumigants, thiram and ziram based fungicides, and plant growth regulators. It serves the transportation, consumables, building and construction, animal nutrition, crop protection, energy, personal and home care, and other markets.
Its Advanced Materials segment provides co-polyesters, cellulose esters, polyvinyl butyral (PVB) sheets, specialty PVB intermediates, and window and protective films, and aftermarket applied film products for value-added end uses in the transportation, consumables, building and construction, durable goods, and health and wellness markets. The company’s Chemical Intermediates segment offers Olefin and acetyl derivatives, ethylene, and commodity solvents; primary non-phthalate and phthalate plasticizers, and niche non- phthalate plasticizers; and methylamines and salts higher amines and solvents to the industrial chemicals and processing, building and construction, health and wellness, and agrochemicals.
Its Fibers segment provides cellulose acetate tow, triacetin, cellulose acetate flake, and acetic anhydride for use in filtration media primarily cigarette filters; natural and solution dyed acetate yarns for use in consumables, and health and wellness markets; and wet-laid nonwoven media, specialty and engineered papers, and cellulose acetate fibers for transportation, industrial, agriculture and mining, aerospace, personal hygiene, and consumables markets. Eastman Chemical Company was founded in 1920 and is headquartered in Kingsport, Tennessee.
-
IndustryConsumers goods
-
No. of Employees14, 500
-
Website
-
Jobs Posted218
