Job Description

Job Description:

Essential Job Functions

* Coordinates activities of functional areas or of department account leads to ensure that business solution requirements are met.
* Provides assistance in interpreting demand forecasts and planning; works with team members to provide high quality specifications for complete end-to-end project delivery. Escalates issues and recommends adjustments.
* Maintains records of account specific application problems and assists in prioritizing work requests. Identifies and researches process changes or adjustments and escalates accordingly.
* Maintains records of expenditures to ensure they align with forecasts and are in compliance with approved budgets.
* Collaborates with senior team members in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing applications meet client specifications.
* Provides support in identifying and researching application improvements to increase customer and stakeholder satisfaction.
* Ensures delivery of projects meet client and company expectations and needs.

Basic Qualifications

* Bachelor's degree or equivalent combination of education and experience
* Bachelor's degree in business administration, engineering, information systems or related field preferred
* Three or more years of support services or project or program experience
* Experience working with the technology industry
* Experience working with company products and operating systems
* Experience working with computer systems and their use

Other Qualifications

* Project management skills
* Analytical and problem solving skills
* Basic accounting skills
* Interpersonal skills to interact with customers and team members
* Organization and time management skills
* Communication skills
* Ability to work independently and as part of a team
* Willingness to travel

Work Environment

* Office environment

Job Description:

Essential Job Functions

* Coordinates activities of functional areas or of department account leads to ensure that business solution requirements are met.
* Provides assistance in interpreting demand forecasts and planning; works with team members to provide high quality specifications for complete end-to-end project delivery. Escalates issues and recommends adjustments.
* Maintains records of account specific application problems and assists in prioritizing work requests. Identifies and researches process changes or adjustments and escalates accordingly.
* Maintains records of expenditures to ensure they align with forecasts and are in compliance with approved budgets.
* Collaborates with senior team members in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing applications meet client specifications.
* Provides support in identifying and researching application improvements to increase customer and stakeholder satisfaction.
* Ensures delivery of projects meet client and company expectations and needs.

Basic Qualifications

* Bachelor's degree or equivalent combination of education and experience
* Bachelor's degree in business administration, engineering, information systems or related field preferred
* Three or more years of support services or project or program experience
* Experience working with the technology industry
* Experience working with company products and operating systems
* Experience working with computer systems and their use

Other Qualifications

* Project management skills
* Analytical and problem solving skills
* Basic accounting skills
* Interpersonal skills to interact with customers and team members
* Organization and time management skills
* Communication skills
* Ability to work independently and as part of a team
* Willingness to travel

Work Environment

* Office environment