Job Description

At Anthony, a Dover Company, we are a team, and every team member contributes to our vision: To enhance peoples lives through safe and efficient merchandising technologies. For over 60 years, our products have been part of the critical path of the food chain that starts with the farm and ends with your family consuming fresh, safe and healthy foods. We are leading our industry by Innovating Whats Next in glass doors and intelligent merchandising technologies that keep food safe.

As food delivery and technology converge, now more than ever, each employee at Anthony is a critical link in the chain that allows food to successfully reach consumers every day. New ideas and new innovations are fueling Anthonys future. We seek individuals who are positive, accountable, results driven and great managers of self to join us in the quest for innovation. Anthony offers a blend of a small company atmosphere with the benefits of large company scale, tools, and career opportunities. We are committed to recruit, develop and retain top talent - join our team today!

JOB SUMMARY:

Reporting to, and under the direction of the Domestic Sales Supervisor to perform various customer service and support assistance as required by our customers and outside reps including but not limited

to taking calls, resolving issues, generating quotations, order entry, troubleshooting, problem resolution, returns, credits, maintaining customer files, and other order entry procedures. This

pertains to all products( Anthony, Ardco & Displayrite), and properly directing customers for assistance regarding Pike products. Special projects might be required in addition to normal workload

as directed by the Domestic Sales Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned)

* Responsible for responding to customer telephone calls, faxes & e-mails.
* Responsible for entering quotations into computer and forwarding to customer and or AI rep.
* Responsible for entering orders accurately, obtaining ship dates, releasing orders and sending required confirmations.
* Responsible for responding to voice mail, faxes and e-mail messages within 24 hours.
* Responsible for generating and sending confirmations of quotations and orders within 24 hours.
* Responsible for resolving customer issues related to AI products or orders.
* Responsible for notifying specific sales rep groups regarding credit issues.
* Responsible for updating assigned customers text notes as needed regarding (pricing, shipping instructions, customer model specs and information, sales rep instructions, etc.).
* Responsible for maintaining customer part numbers (as applicable to customers).
* Responsible for interacting with other departments (credit, shipping, traffic, production, scheduling, sales engineering) as orders require.
* Responsible for all other duties as assigned by the Domestic Sales Supervisor, or Customer Assistance Manager.

Key Competencies:

REASONING/COMPLEXITY OF DUTIES - Must understand the necessity for maintaining accurate & current files related to products, customers and pricing, as well as accurate order entry. Must have good problem resolution skills to make decisions related to customer issues.



EFFECT OF ERRORS - Effect of errors can be enormous, as the accuracy of order entry is critical to the customers perception of the quality of after sales service provided by AI, as well as the profitability of the company.

CONTACTS WITH OTHERS - Must be capable of communicating effectively and maintaining professional conduct with all levels of the organization as well as third parties.

CONFIDENTIAL DATA - Employee will have access to Company confidential information and must be responsible enough to protect such information.

* TOOLS AND EQUIPMENT SKILLS - Personal Computer, calculator, fax machine, copier and other general business office equipment.

* SUPERVISION RECEIVED - Employee must be capable of performing their responsibilities with minimal supervision.

Education:

High school diploma or GED. Minimum of Associates Degree or some College coursework preferred.

Experience:

Three or more years of experience in customer service or sales is required.

The ability to multi task is helpful but not required.

Computer Skills:

Employee must be an experienced user of Microsoft Office software (Outlook (e-mail), Excel, Word and Powerpoint) and capable of learning other personal computer applications (AS400 a plus).

Communication Skills: (Writing, Foreign Language, Reasoning)

* Must be capable of reading, writing and speaking the English language effectively.
* Must be able to communicate information and instructions in writing to members of the organization and third parties professionally and free from grammatical errors.

In performing the duties of this position, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb or balance; stop, crouch and kneel. Occasionally, the employee may have to lift and/or move objects up to 25 lbs. Vision requirements include close, color and peripheral vision.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Therefore the duties and responsibilities of this position are subject to change over time during your employment. This job posting also serves to ensure that the hiring process is fairly administered and that qualified employees are selected.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive during the entire length of employment. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

This job description is not intended to be used as an employment contract and therefore is not legally binding as an employment contract. Anthony International and all of its subsidiaries maintain status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Georgia : Conyers

Sub Division : Conyers

Job Requisition ID : 35607