Customer Service Representative
Posted on: 11 Apr 2021
Roseville, MN
Job Description
Customer Service Rep CPC (Roseville, MN)
Location: Roseville, MN, US
Job Summary:
We are looking for a Customer Service Rep to join our Customer Service team, based in St. Roseville, MN. Reporting to the Customer Service Lead, the Customer Service Rep will enter customer sales orders accurately and timely.
Essential Responsibilities:
* Interpret incoming customer purchase orders to accurately and timely enter sales orders into Oracle
* Send customers sales order acknowledgements
* Work collaboratively with the team in providing customers with accurate dates throughout the order cycle
* Enter customer complaints into CRM
* Professionally, accurately and thoroughly answer incoming customer calls and Emails. Follow up and file emails accurately. Manage workflow within team email box.
* May conduct other customer service duties as necessary
Basic Qualifications:
* 2+ years of experience in customer service
* Type at minimum 70 WPM with 99% accuracy
Preferred Qualifications:
* 5+ years of experience in customer service
* 2+ years of Oracle experience
Travel: May include up to 5%
This job description is not designed to contain a comprehensive list of tasks, responsibilities or duties. Colder Products Company reserves the right to amend to meet legal, business and organizational requirements as necessary.
About CPC (Colder Products Company)
We are Colder Products Company, the industry leader in the design and manufacture of specialized quick disconnect couplings for the life sciences, industrial, and chemical handling markets. Used around the world in a broad range of applications, connection technologies from Colder Products Company allow flexible tubing to be quickly and safely connected and disconnected, reducing spills and increasing safety. Colder Products Company, a Dover company, is based in Roseville, MN with global offices and operations in Europe and Asia.
Dover
Downers Grove, IL
Dover is a diversified global manufacturer with annual revenue of approximately $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through three operating segments: Engineered Systems, Fluids and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."
Since our founding in 1955, our business philosophy has remained remarkably consistent—build the company by acquiring strong businesses with solid fundamentals and market leading positions. An intense focus on the customer, combined with the leverage and discipline of Dover drives the continued success of our businesses.
Now, more than half a century after our founding, these operating principles have propelled Dover to become a world-class Company.
The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.
These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.
At Dover, we strive to continue to be champions of our values to help propel Dover to even greater success.
-
IndustryEngineering
-
No. of Employees24,000+
-
Website
-
Jobs Posted1872
