Job Description

Position Overview

On the CBRE Workplace, Occupancy and Design team, we understand how important, valuable, and downright cool it is that our job is to improve the way other people experience their job. We are passionate about the work we do and the people we work with to make it happen. The best part about what we do We practice what we preach and are not afraid to try new ideas to continuously improve. We lead with our values, innovation, accountability, and people first.

We are fueled by our curiosity, desire to learn, and ability to view difficult problems as opportunities. We celebrate diversity of thought and encourage an entrepreneurial spirit. We operate as a team and recognize that the whole is strongest when we work to lift individuals to their highest potential. Leading with trust, we support a culture of radical candor. We recognize that social connection is essential to human behavior and at the core of team and individual well-being. We prioritize relationship building and invest in curating a culture that is fun and supportive.

Our team of strategists, planners, change managers and designers works together to support all things related to workplace experience, and were thrilled to be growing our team across the United States and globally.

The responsibilities for this role include but are not limited to:

Ability to lead multiple client engagements concurrently with some oversight from senior leaders

Serving as main point of contact for clients on workplace, occupancy and change management projects

Ability to serve as engagement manager for assignments with multiple focus areas; primary focus will be workplace, occupancy and change management, and additional focus areas may include labor, incentives, portfolio optimization, etc.

Ability to consolidate many disparate sources of data (research data, client data, benchmarking data, etc.) and analyzing that data to derive insightful observations and recommendations

Diagnosing and developing change management strategies and tools, aligned to client culture and needs

Developing new tools and methodologies to support the streamlining of project delivery

Executing appropriate research methodologies and ensuring accuracy of quantitative and qualitative data analysis

Developing strategic recommendations and building consensus with client leadership team

Coaching and mentoring junior team members on delivering projects

Pursuing and participating in business development activities in local markets

Ability to upsell and expand scope to broaden client relationship and revenue

Traveling to client sites across the U.S. (up to 50% at peak periods)

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

May provide formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

5+ years of credible, related work experience in the field of real estate, design occupancy strategy, change management or consulting

Undergraduate degree required (graduate degree preferred)

Leadership capabilities including driving change, conflict and stakeholder management and strong interpersonal skills

Strong client-service oriented work ethic

Ability to manage projects within scope, schedule, quality and profitability parameters

Ability to manage complex programs, with more than one service included in the scope

Passion for strategic and creative problem solving

Strong quantitative/analytical skills and attention to detail

Ability to present and articulate ideas and analyses

Outstanding written and oral communication skills

Outstanding listening skills

Intellectual curiosity and comfort with ambiguity and complex challenges

Ability to work in multi-disciplinary and distributed teams

Highly proficient in MS Office, especially Word, Powerpoint, Excel

CERTIFICATES and/or LICENSES

Professional certification, professional designations (e.g. BCCR, CCIM, CPM, MAI) and/or graduate level training in commercial real estate is desirable.

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

OTHER SKILLS and ABILITIES

Proficient use of Microsoft Office Suite Products. Knowledge of real estate-specific software solutions like Tririga, Manhattan CenterStone, Siterra Plus, or Argus is a plus.

Highly collaborative in a team environment.
Demonstrated leadership and management skills.

Proven record of providing excellent internal and external customer service

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.