Bank of America

Centralized SB Banker-Inbound

Posted on: 11 Apr 2021

Tampa, FL

Job Description

Job Description:

Centralized SB Banker - Inbound operates out of a centralized phone based sales environment and is primarily responsible for providing business and financial products and services to Small Business customers. Identify and address cross-sell opportunities. Serve as resident expert for Small Business products, services, and strategies through the telephone channel. Through inbound calls and the handling of referrals, these associates acquire and deepen Small Business customer relationships with a focus on client delight and retention. Perform tasks such as opening deposit accounts; handling credit, treasury, and payroll referrals from the banking centers; etc. Team with sales and support partners across the enterprise.

Required skills:
- Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
- 2+ years of sales experience with cross-selling, upselling, and/or referring products.
- Excellent oral communication skills.
- Ability to work effectively and efficiently and multi-task in a high call volume environment.
- Self-motivated and results-oriented.
- Excellent organizational skills.
- Strong decision making ability.
- Problem solving skills.
- Ability to engage with customers, begin a conversation, build rapport, and handle objections.
- Comfortable with ongoing change and learning new technology/processes.
- Comfortable receiving ongoing performance feedback and coaching.
- At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer.

Desired skills:
- Call center experience.
- Banking/financial services experience.
- Telephone sales experience.

1st Shift

* Required to work from the primary work location listed when not in remote operating stance

* Initially you will be required to work from home and/or remotely in this role:

* Internet Service Provider at home (no public WiFi or Internet)

* Sufficient room to set up a laptop, monitor, keyboard and mouse

* Comfortable space to work for a full shift

* Quiet, private and SECURE space in which to work

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America

Charlotte, NC

Bank of America Corporation, through its subsidiaries, provides banking and financial products and services for individual consumers, small- and middle-market businesses, institutional investors, large corporations, and governments worldwide. It operates through four segments: Consumer Banking, Global Wealth & Investment Management (GWIM), Global Banking, and Global Markets. The Consumer Banking segment offers traditional and money market savings accounts, CDs and IRAs, noninterest- and interest-bearing checking accounts, and investment accounts and products; and credit and debit cards, residential mortgages, and home equity loans, as well as direct and indirect loans, such as automotive, recreational vehicle, and consumer personal loans.

This segment provides its products and services through approximately 4,300 financial centers; 16,300 ATMs; call centers; and digital banking platforms. The GWIM segment offers investment management, brokerage, banking, and trust and retirement products; and wealth management solutions targeted to high net worth and ultra high net worth clients, as well as customized solutions to meet clients’ wealth structuring, investment management, and trust and banking needs, including specialty asset management services.

The Global Banking segment provides lending products and services, including commercial loans, leases, commitment facilities, trade finance, and real estate and asset-based lending; treasury solutions, such as treasury management, foreign exchange, and short-term investing options; working capital management solutions; and debt and equity underwriting and distribution, and merger-related and other advisory services.

The Global Markets segment offers market-making, financing, securities clearing, settlement, and custody services, as well as risk management, foreign exchange, fixed-income, and mortgage-related products. Bank of America Corporation was founded in 1874 and is headquartered in Charlotte, North Carolina.

 

Similar Jobs