Job Description

About GM

Theres never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision wont happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

GCS (OnStar) Field Sales Dealer Program Lead

Lead GCS Dealer Initiatives that help drive positive dealer and customer behaviors. Our dealer partners (GM/Non-GM) can impact prepaid subscription plans and monthly auto renewal signups across new, used, and service lane vehicles. Create experiential opportunities that help bring our products and features to life. Unify programs globally. Present to leadership on growth and cost cutting initiatives.

Essential Duties and Responsibilities

* Dealer Revenue Share (DRS) Platform (Multi-million-dollar program)
* Grow dealer performance
* Program Rules and Guidelines
* Work with 3rd party suppliers (Maritz & CVI)
* Payment and Data Integration
* Make DRS one stop shop for everything dealers (Training, Reporting, New Incentives)
* Ensure program is flexible to grow with new products and market expansion
* Guardian/ OnStar Vehicle Insight Product Rollouts
* Expand global adoption of principles (I.e. South America)
* Support field team training
* Financing Connected Services
* Grow dealer performance (On Track for 100% increase)
* Program Rules and Guidelines
* Work with 3rd party suppliers
* Ensure Pricing and Packaging Flexibility
* Expand selling opportunits
* New Product/ New Packages
* Longer/Shorter Packages
* Channels
* GM Financial coordination
* Develop best in class Customer Experience for dealers and customers
* Resolve escalations (advisor channel, dealer channel and system application)
* Create effective countermeasures to improve operational efficiencies
* Experiential Programs
* Dealer Demo Program
* Ensure new connected products and IMEs have demo capabilities
* Expand demo capabilities into used vehicles
* Improve dealership customer experience with program engagement
* Dealership Discount Program
* Launch, Monitor, and Adapt
* Partner with Innovation Team Projects
* Develop new program and initiatives
* Leverage best practices or friction points from the field

Additional Job Description

Required Skills:

* Experience with GM Dealers or Understanding of GCS applications (GAA, Onboarding)
* Understand processes, identify failure points, and Pareto concerns
* Prioritize, deal with ambiguity
* Motivate and inspire cross functional teams to meet common business goals
* Use data and interpret analytics
* Listen well and engage others in dialogue
* Self-directed, get-it-done work ethic
* Excellent oral and written communication skills
* Must have at least a bachelors degree

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.



Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.