Job Description

About GM

Theres never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision wont happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

Leaders in this Telecom job family not only direct a team but are responsible for crafting, documenting, analyzing, installing, administering, maintaining, and troubleshooting telecom systems. You design and lead in capacity planning, creation and maintenance of Telecom disaster recovery plans, and manage all Telecom performance activities. Individuals are responsible for the evaluation, implementation, documentation and maintenance of Telecom services software/hardware and the analysis of telecom performance and proactive maintenance. You are responsible for the configuration and maintenance of physical and logical telecom components. You lead and communicate activities for Telecom issues that come through the Global Telecom Service Center.

You provide post-mortem details and ensure all actions are completed across infrastructure and documented. Individuals act as project leads and ensure technical specifications, timelines and budgets are met from a Telecom perspective. You demonstrate a high level of knowledge surrounding general Telecom, display troubleshooting expertise across various platforms or towers in IT and the ability to teach/train others. Individuals are experts in the use of various Telecom diagnostic tools and software aids for the investigation of Telecom problems. Individuals have strong communication and documentation skill. Individuals mentor others and work across GT and IT providing consultation as required. This level is self-managed and has the ability to communicate to executive levels and present technology in a way all levels can understand and benefit.

Additional Job Description

* Documenting, crafting, staging/testing, configuring, planning, implementing, troubleshooting and supporting Telecom installations.
* DOCUMENT - Building/Maintaining/Updating GM Telecom documentation and processes.
* SUPPORT - Leading technical support for operational issues and/or problems. Troubleshooting, diagnosing and resolving network problems across platforms and towers.
* STAGE AND TEST - Leading and coordinating testing and validating new hardware, software, and procedures for existing technologies, as well as, any newly developed technologies.
* IMPLEMENT/CONFIGURE - Demonstrating advanced knowledge in areas of specialization that include LAN, WAN, Wi-Fi, Voice, UC, Contact Center, Network Security, and Applied Networking, with advanced knowledge of at least one area. Making recommendations for improvements. Validating technical specifications for planned activities.
* DESIGN - Crafting Telecom production environments. Building simulated test labs to validate design or resolve highly complex problems and compatibility issues.
* MONITORING - Building, tracking and responding to alerts. Monitoring facilities bandwidth requirements and system interdependencies. Proactively providing maintenance.
* PLANNING - Planning, executing, communicating, ensuring budget and timelines are met. Upgrade and Migration activity. Leading capacity planning activities. Communicating and presenting technology plans and status to executive level.
* MENTORING - Teaching and training team members and new hires in support processes, tools, technologies.
* COMMUNICATION - Effectively collaborates and communicates with peers and cross functional teams through appropriate media (written and verbal). Facilitating group discussions. Crafting presentations and presenting at organization level. Interacting with leadership on critical issues and escalations.
* Manages the culture within their team, holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Models GM behaviors and builds a winning culture. Performs other related duties as assigned.

Required Qualification:

* Experienced knowledge of ITIL methodology.
* Experienced knowledge within the Telecom service you support.
* Experienced understanding of our monitoring, reporting, and communication standards.
* 5 + years of experience in Telecom and leading the team
* Bachelors degree in IT related field

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.



Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.