Job Description

Discover. A brighter future.

With us, youll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description



Manager Operations Strategy

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We are all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for providing strategic and tactical direction for operational activities to service the business. Ensures efficient and compliant servicing operations while ensuring worldclass customer experience.

Responsibilities

Actively monitors servicing quality levels, communicates opportunities for improvement, and collaborates with operations to improve service levels.

Manages relationship with business partners and manages system-related projects from idea to implementation.

Collaborates with business partners on process enhancements, communicates operational implications, suggests alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity), and commits to approaches selected by leadership and leads their implementation.

Ensures sound operational processes and procedures are developed and documented.

Develops any necessary remediation plans and ensures their timely completion.

Plans, coordinates, and executes activities that support business-partner initiatives across the organization and ensures operations expectations for timeliness, quality, and efficiency are delivered in conjunction internal and external parties.

Serves as the primary liaison between business partners and operations teams for servicing processes.

Minimum Qualifications

At a minimum, here is what we need from you:

Bachelor's Degree in Business, Arts and Sciences, or related field

6+ years of experience in Customer Service or Financial Services Operations

In lieu of a degree, 8+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field

Preferred Qualifications

If we had our say, we would also look for:

Master's Degree in Business, Arts and Sciences, or related field

2+ years of experience in people management

What are you waiting for? Apply today!

And by the way, while youre waiting to hear from us, dont forget to check out the great benefits Discover offers.

The same way we treat our employees is how we treat all applicants with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

US Benefits

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

* Paid time off (at minimum, 20 personal days + 7 holidays per year)
* The Discover College Commitment covers 100% of the required costs for eligible* employees to earn select business and technology bachelors degrees from three of the countrys top universities for working adults
* 401K with company match and fixed contribution
* Employee Stock Purchase Plan
* Full service cafeteria featuring Starbucks and subsidized Mindful options
* Access to fitness center
* Opportunities to volunteer in the community
* Development groups and training
* On-site Health Clinics
* Onsite Employee Assistance Program Counselors
* Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
* Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

*For eligibility requirements and program details, please refer to MyDiscoverBenefits.com

UK Benefits

* Competitive Salary
* Competitive Pension Scheme
* Annual Incentive Scheme
* Up to 25 days annual leave per calendar year
* Private Health Care is a taxable benefits
* Annual health assessments
* Flexi Fridays
* Eye Care Vouchers
* Perks @ Work
* Ride to Work (Cycle Scheme)
* Season Ticket loan
* You Care We Share (Charity program that has matching contributions)
* Volunteering Hours
* Study Leave (5 days)
* EAP- Employee Assistance Program
* Dental plan (Taxable benefit)