Job Description

Customer Communications Program Management (Remote based within contiguous U.S.)

Innovative projects that deliver cutting edge results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects ensuring cross-functional teams work collaboratively and effectively. We oversee initial plans, set budgets, track project activities and communicate milestones to key stakeholders.

Join us as a Customer Communications Program Management Consultant to do the best work of your career and make a profound social impact.

What youll achieve

As Customer Communications Program Management Consultant for the Services organization in Dell Technologies, your accomplishments will be key in helping to shape, guide and manage the Services organization customer experience evolution. You will work closely with the services business, technology, offer and product stakeholders across Dell Technologies, along with partners and members of the senior management and executive teams to define and execute on the strategy for Customer Engagement.

To foster success, we seek a proactive, strong collaborator who will naturally build very productive relationships with stakeholders and customers, in order to accomplish:

You will

Establish a cross-organization governance model that defines the policies, communications, strategy, and cadence for effective delivery of customer communications within each business service experience; Implement and ensure adoption of the customer communications strategy throughout the Dell Technology Services organization

Provide guidance to project managers for specific, respective deliverables and ensure all program milestones stay on track

Develop best-in-class communication templates that incorporate Dell Technologies branding, marketing, and legal requirements

Design an end-to-end content lifecycle that simplifies the content production process and increases effectiveness of operations and delivery for customer communications

Standardize and document the ways of working, create detailed RACI models for current and recommended future state content operations for customer communications; Create empirical criteria for evaluating internal and external capabilities against future needs for content and communication systems; Identify best practices within the industry on customer communications and incorporate findings; Create detailed process maps based on recommended best practices for communications delivery

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:

Essential Requirements

12+ years of relevant work experience, plus a Bachelors degree OR equivalent combination of education and work experience, to include: Experience in program / project management: demonstrated success in effective team facilitation skills and successfully managing strategic and cross-functional projects collaboratively with many stakeholders and managers/executives; Demonstrated, exceptional verbal and written communication and interpersonal skills; Experience designing and delivering executive-level presentations

Demonstrated success managing multiple programs / projects simultaneously, setting priorities and working independently under aggressive timelines

Experience establishing sustaining business operating models and helping drive consensus across the Business Units on a unified strategy

Experience successfully leading stakeholders in the formulation of goals and metrics, along with creating a plan and executing on actions to ensure attainment of these goals

Proven success in identifying and providing corrective guidance to potential process weaknesses, and driving complex problem-solving strategies across functional organizations; Sound judgment track record in selecting methods, techniques, and evaluation criteria for achieving results, within broadly defined practices and policies

Preferred Qualifications

Familiarity with Content and Knowledge Management, and associated systems; Experience with process documentation and change management

Experience using tools such as Trello, Miro, Arris, Smartsheet, Microsoft Teams, Zoom

BPI skilled with Green or Black Belt certification or Lean Six Sigma; Project Management Professional (PMP) Certification; PMI ACP (Agile) Certification

Heres our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didnt stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of whats next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.