Job Description

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Job duties:

* Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers.
* Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitment delivered within cost targets.
* The employee works as part of the service delivery team (Plotting Operations) aligned to one major Xerox customer.
* Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
* Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
* Contributing to service transformation and business growth (KPI: Further profitable service revenue)

Specific:

* The work undertaken by the employee is completed in line with the Service Level
* Agreement and Statement of Work relevant for the customer

Primary Responsibilities:
* Responsible for delivering high standards of quality of the finished output
* Ensuring that all equipment used is correctly maintained
* Keeping up-to-date records of all consumables used and ensuring minimum stock levels are maintained
* Adhering to general good housekeeping practices

Qualifications:

* High School Diploma or Equivalent
* Punctuality
* Exceptional attention to detail skills
* 1+ year in a customer service role
* Stable job history

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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