Job Description

Wyndham Hotels & Resorts is now seeking a Coordinator, Loyalty & Revenue Optimization to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.

Job Summary

This multi-faceted and high-visibility role: (1) provides administrative support for the EVP, Loyalty & Revenue Optimization (L&RO) and (2) partners with L&RO leaders to develop and execute initiatives in direct support of team initiatives (e.g., partner promotions/events, customer engagement activities, presentation development, revenue management strategies, etc.)

The Coordinator, Loyalty & Revenue Optimization must be highly organized, detail oriented, customer focused, and able to work in a fast-paced organization while prioritizing a heavy workload. The candidate must be able to multi-task, possess a professional demeanor and have the ability to effectively interface with Team Members at all levels across the company, as well as external customers and agency partners. The candidate will be an independent worker who demonstrates a high level of initiative and who is able to follow through on tasks to completion. The ideal candidate will also have the ability to generate creative ideas to support the strategic and tactical planning of business initiatives and events.
Essential Job Functions

L&RO Team Support and Strategic Initiatives:
Actively participate in and lead strategic L&RO initiatives projects including partner management, event planning, customer engagement strategies, promotion planning, results analysis, and more
Support team with material development needs (i.e., collateral development, internal/external communications, promotion creation, videos, pitch decks, etc.).
Internal and external client support/management
Work in partnership with Wyndham Rewards, Revenue Management, Distribution & Connectivity, Communications, Digital, Media, Sales, Operations, and Development to deliver holistic and integrated guest experience.
EVP Administrative Support:
Heavy calendar management; gatekeeper including screening and fielding phone calls, addressing and responding independently when appropriate, investigating when necessary to obtain information, referring calls to others as appropriate
Schedule and coordinate team meetings
Research and secure travel arrangements; prepare Travel and Expense reports
Assist in managing budgets, timelines and project priorities as needed
Act as a resource to other executive assistants and assist other members of the Senior Leadership Team on an as needed basis
Collaborate with RevGen EA; assist and act as a resource across RevGen functions
Secure meeting rooms, conference bridges, order food, and assist with marketing and collateral materials
Order and maintain supplies
Billing/Budget Tracking:
Route and secure necessary approvals of invoices, Purchase Orders and Agreements
Copy, log, track and submit invoices to A/P; Research payments and respond to inquiries
Manage and reconcile p-card expenses
Scope/Financial Responsibility

This position is responsible for managing relationships on behalf of EVP (and VPs) with all internal and external constituents at all levels of the organization and will manage multiple high-profile and high-priority efforts daily. The associate must make decisions daily on work priorities. Candidate must work collaboratively with all teams in the organization from the senior most levels and be self-motivated and work well independently to own projects and inspire internal departments cooperation. This position affords the opportunity for learning, growth and development.

Scope/Financial Responsibility

Manages T&E and p-Card purchases for department leaders and core team members effectively
Ensures timecards are appropriately validated and submitted for approval
Ensures invoices are trafficked for signatures and submitted to A/P

Abilities/Key Competencies/Skills
Detail-oriented, organized and able to multi-task while meeting deadlines
Adaptable to new systems, processes and software
Flexible and able to shift gears quickly, thrives on change and a fast-paced, energetic environment
Able to work independently and be self-motivated with a strong work ethic and sense of ownership

Outstanding communication skills, integrity, and the ability to build professional trust and respect across all levels of the organization
Strong time management skills for self and others
Excellent cross-functional collaboration and the ability to negotiate across priorities and needs
Customer first mentality
Experience in handling phone and email inquiries effectively
Critical Thinking skills, ability to use logic and reasoning to identify alternative solutions, conclusions or approaches to problems.
Ability to generate creative ideas to support the strategic and tactical planning of business initiatives and events.

Requirements

College degree required
2+ years of work experience in a fast-paced organization preferred
Advanced proficiency in Office (Word, Excel, PowerPoint)
Experience with a shared services organization with ability to work across business units strongly recommended
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way, 22 Sylvan Way, Parsippany, New Jersey 07054
Employment Status: Full-time