Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

The Systems Operations Engineer performs advanced level network support, diagnosis, troubleshooting and resolution for routine to complex issues. Independently identifies and troubleshoots chronic incidents, performs in depth analysis and develops/facilitates/implements permanent resolution. Makes decisions on recovery actions and solicits input from Technical Support Organizations and vendors when dealing with complex issues. Manages vendors to drive recovery efforts. Follows procedures to coordinate and/or implement complex operationally driven changes. Responds to break/fix issues, escalating to and managing vendors as needed. Is involved in the testing, certification, installation and configuration of replaced and upgraded network hardware and software. Monitors and maintains network equipment. Maintains documentation. Applies a general understanding of technical dependencies and alternatives to support customer needs in a 24x7 environment. Updates technology incident records and documents all troubleshooting, diagnostic and recovery activities for significant problems. Performs incident record maintenance and follows all standards in regards to ticket updating, resolving, closing, task creation and ticket rerouting. Updates and reviews IT Operations standard operating procedures and recovery documentation. May work with vendors and engineers to develop and enhance documentation. Develops and supports automation requirements to streamline workflow and meet technology objectives.

Required Qualifications
* 5+ years of systems support analysis experience demonstrated through work or military experience
* 3+ years of experience working in managed services as demonstrated through work, military, or education

Desired Qualifications
* Cisco Certifications (CCNA/CCNP)
* Experience supporting an enterprise-level environment
* Ability to interact with all levels of an organization; including management
* Strong team or technical leadership experience
* Strong verbal, written, and interpersonal communication skills

Other Desired Qualifications
* Ability to work in a fast paced 24/7 geographically dispersed environment
* Programming and scripting knowledge/experience in support of automation.
* Splunk knowledge and experience

Street Address
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
AZ-Tempe: 1305 W 23rd St - Tempe, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.