Field Technician
Posted on: 10 Apr 2021
Madison, NJ
Job Description
Job Description
SUMMARY
Provide knowledgeable PC software, hardware, and network connectivity troubleshooting. Diagnose and resolve these issues for corporate employees and sales associates. Installation, configuration and onsite support of PC software, hardware, and network devices located within the designated regions/offices.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
* Installs, configures and troubleshoots Windows operating systems.
* Installs, configures and troubleshoots network cards and network connectivity software.
* Installs, configures and troubleshoots proprietary application software.
* Installs, configures and troubleshoots PC hardware and other approved peripherals.
* Assists Network Engineers in debugging network issues as required.
* Configures and troubleshoots network printing on client computers.
* Resolve issues in a timely manner.
* Ensure customer satisfaction with every interaction.
* Keeps customer informed of issues and provides update in status in ticket tracking system.
* Performs special projects as requested by supervisor.
* Escalates issues as necessary to other groups within the IT organization.
* Image capturing for computer deployments.
* May be required to travel overnight.
ESSENTIAL COMPETENCIES
Teamwork
* Offers help to accomplish tasks or objectives outside ones area of primary responsibility.
* Brings problems to someone's attention that can help when unable to offer personal assistance.
* Treats customers (internal and external), colleagues, subordinates and superiors with respect.
Communication
* Communicates with customers (internal and external), peers, subordinates and superiors with a positive and professional attitude.
* Communicates all the information necessary for someone to understand any given situation and confirms understanding from the individual(s) being given the information.
* Listens and observes attentively, allowing an exchange of information. Anticipates questions.
* Writes clearly and concisely, with an appropriate awareness of the intended audience.
Decision Making
* Uses sound logical judgment to choose an appropriate course of action.
* Takes decisive action and seeks assistance of others in decision-making, as appropriate.
* Evaluates risks, consequences and interests of those affected by decisions.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Basic understanding of networking and TCP protocol
* Ability to install &troubleshoot operating system software
* Ability to install hardware, peripherals and resolve hardware conflicts
* Ability to work independently
* Ability to handle multiple priorities and possess a high degree of flexibility
* Ability to take initiative and work well under pressure
* Strong interpersonal and communication skills
* Strong team player attitude essential
* Strong Time Management skills
* Strong problem-solving skills
* Strong written and verbal communication skills.
EDUCATION and/or EXPERIENCE
Required:
* Windows (installation and troubleshoot)
* Microsoft Office (installation and troubleshoot)
* MAC OS and Apple i-products (installation and troubleshoot)
* 2 years desktop and Internet access support experience
* Strong knowledge in all Microsoft Products including (Office, Office365 applications, SharePoint, and Yammer)
* Basic network administration knowledge.
CERTIFICATES, LICENSES, REGISTRATIONS
* A+, or equivalent work experience.
PHYSICAL DEMANDS:
* Ability to lift computers, printers, and monitors up to 50 lbs.
* Dexterity of hands and fingers to operate computer keyboards and mouse as well as others computer components.
* Ability to get to branch offices by individuals own means of transportation and a valid drivers license while carrying toolsequipment and spare parts.
* May be required to travel
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
LI-KG1
Realogy Holdings Corp.
Madison, New Jersey
Realogy is a global provider of real estate services with a singular mission: We serve agents. This strategy is aimed at growing the base of high-performing independent sales agents at our company-owned and franchisee brokerages, providing services to make them more productive and their businesses more profitable.
While you won’t see our name on For Sale signs, you will see those of our industry-leading brands: Better Homes and Gardens Real Estate, Century 21, Citi Habitats, Climb Real Estate, Coldwell Banker Real Estate, Corcoran, ERA Franchise Systems and Sotheby’s International Realty to name just a few. Our four business units work together to provide a full-service solution to meet the needs of agents and their homebuying clients, from the initial listing until the keys are turned over.
Realogy was recently designated a Great Place to Work® for the second consecutive year, recognizing the company’s commitment to providing meaningful work and an environment where employees can grow and succeed. Realogy has 16,600 offices and approximately 302,000 affiliated brokers and agents worldwide. We’re the leader in residential real estate sales, with $6.1 billion in revenue in 2018, nearly 1.4 million real estate transactions and approximately 16 percent of market share of the U.S. residential real estate market. We’re there to serve agents who help people find and buy houses, move, and finance their dream.
Powered by its network of over 92,000 affiliated sales professionals in 3,000 offices across 44 countries and territories, the Coldwell Banker® organization is a leading provider of full-service residential and commercial real estate brokerage services. The brand’s mission is to empower its people to leave their mark on the world of real estate. The Coldwell Banker brand prides itself on its history of expertise and honesty since its beginnings in 1906. The brand embraces four core values: home, awesomeness, ingenuity and excellence. Coldwell Banker Real Estate is committed to providing its network of sales professionals with the tools and insights needed to excel in today’s marketplace and is known for its bold leadership and dedication to driving the industry forward with big data and smart home expertise. Coldwell Banker Real Estate was the first real estate brand to harness the power of big data; the CBx Technology Suite uses predictive analytics and machine learning to analyze markets, target buyers and sellers and provide agents with a simple platform to create unique and effective marketing plans for each listing. The brand was named among the 2018 and 2019 Women’s Choice Award® Most Recommended brands for customer experience and overall quality. Blue is bold and the integrity and values of Coldwell Banker Real Estate give the Gen Blue® network an unbeatable edge. Coldwell Banker®, the Coldwell Banker logo, Gen Blue® and the Gen Blue Experience® are registered services marks owned by Coldwell Banker Real Estate LLC. Coldwell Banker Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated.
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IndustryReal Estate Services
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No. of Employees11,800+
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Website
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Jobs Posted585
