Job Description

Responsibilities

Bilingual Remote Customer Service Representative (York, PA)

Must reside no more than 80 miles from the Columbia Gas of Pennsylvania York Operating Center, 1600 Colony Road, York, PA 17408

Please read description carefully before applying

Bilingual Remote Customer Service Representatives:

* Paid training
* Full-time positions
* Benefits begin at date of hire - no waiting period
* Work/life balance: Customer Contact center hours of Operation are Monday thru Friday 7:00 a.m. 7:00 p.m.
* Starting rate of pay is $16.50 per hour

Serious inquiries only please. We are now accepting candidates for future training class dates. The selection process requires that interested candidates MUST have access to a laptop or desktop computer with functioning Webcam.

Columbia Gas provides an essential service and is included in the listing of businesses identified by state officials as life-sustaining and is expected to continue physical operations. Columbia Gas is taking all available precautions to keep our employees safe.

Columbia Gas, a NiSource company, is seeking dependable full-time Bilingual Remote Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with our Spanish speaking customers. There will be a full range of opportunities which include diverse, detailed, complex responsibilities. This position responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls.

The selected candidates must possess an enthusiasm for learning along with good problem-solving, conflict resolution, math skills and be proficient in both English and Spanish.

Additional responsibilities to assist our customers (both bilingual and non-bilingual) will include, but not limited to:

* Processing billing calls; investigate meter read and other requests relating to billing accuracy or payment.
* Handling emergency calls
* Processing customer move-ins, adds and transfers.
* Processing refunds, compensation requests and changes to accounts.
* Routing escalated customer issues for resolution.
* Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy or other programs, as necessary
* Processing order inquiry calls, initiate service orders, and provide service order status updates.
* Assisting customers with credit/payment arrangements
* Directing customers to the appropriate self-service channels as necessary
* Meeting individual deadlines, metrics and team goals
* Multi-tasking while effectively focusing on priority issues
* Working cooperatively in a group environment to achieve common goals

Required for Selection:

* High school diploma or equivalent.
* One (1) year of Customer service experience.
* Solid written and verbal communication skills (both English and Spanish)
* Above average knowledge and ability of PC skills.
* Must be 18 years of age or older.
* When required to perform work duties from a home or other authorized location, you will be required to maintain high speed wired internet access (75mpbs download and 15mpbs upload)
* Must have the ability to work in a secure, private location either a designated room or office in your residence that includes a non-disruptive work environment from others in the household.
* If selected for the position, you will be required to travel to the York Operating Center location during your first two days of employment for orientation.
* Must have a cell phone.
* Must have a desk.
* Must reside no more than 80 miles from the York Operating Center (1600 Colony Road, York, PA 17408)
* Must have reliable transportation
* Successfully pass a Department of Transportation (DOT) drug test
* Successfully pass a background check
* Successfully pass a Bi-lingual aptitude test

Competencies :

* Customer Focus
* Driving for Results
* Problem Solving
* Building Partnerships
* Collaboration
* Communication
* Initiating Action

Note:

All Bi-lingual Remote Customer Service Representative calls are recorded for quality assurance.

Attendance is closely monitored

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Other Information

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

How To Apply

For immediate consideration, please apply on-line at careers.nisource.com.