Job Description

Introduction

Must be able to work a rotating schedule of 4 days on 4 days off 5am-5pm (12 hour shift) including weekends and holidays

Responsibilities:

* Receives and creates emergency orders from 911 centers company wide.
* Assigns the daily work orders and activities of gas service employees based on workload requests and manpower availability.
* Prioritizes and assigns daily work orders to optimize utilization of resources.
* Prioritizes and re-assigns daily work orders as needed to ensure orders are completed timely.
* Dispatch all emergency orders including gas leaks, fire calls and monoxide orders timely and professionally.
* Responsible for monitoring work throughout the day, and reprioritizes and reassigns work as necessary to properly manage overtime.
* Assigns labor and equipment resources that will support the schedule.
* Works with schedulers and field operation leaders to ensure the appropriate prioritization and routing of daily work.
* Manages the backlog of undated and filler work that needs to be completed.
* Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained.
* Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, ESSO and all others that may apply to ensure a collaborative and effective link.
* Coordinates with others, as appropriate (including outside parties, utilities and internal resources/departments).
* Perform crew adjustments on resource constraints (e.g., employee call out) and notify supervisor of employees off time.
* Perform other resource updates, as necessary.
* Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints
* Reschedules work (if needed) and ensures that customers are informed of the updated status

Qualifications:

Required for Selection:

* Two years of experience in Distribution Operations or equivalent work experience.
* Basic computer skills.
* Customer focus driven
* Demonstrated organizational skills.
* Good communication skills, both written and oral.
* Able to work 4x4 work schedule 5am-5pm (12 hour shift) including weekends and holidays

Preferred for Selection:

* Associates degree from an accredited institution or equivalent work experience.
* Knowledge of Distribution Operations policies

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

How To Apply

For immediate consideration, please apply on-line at careers.nisource.com before April 14th!

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.