Job Description

Company Information:

What we look for
Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of

customer service and help maintain our position as a leader in the global marketplace.

Markel Style
The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary:

Markel is growing! Join Markel in Chicago! You will be an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day-to- day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis.

* Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
* Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
* Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
* Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
* Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
* Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
* Under Underwriter direction, attached appropriate forms and makes policy changes as requested.
* Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
* Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.

Qualifications:

* 2+ years of insurance related experience preferred, including a fundamental understanding of underwriting concepts, practices and procedures
* Excellent customer service skills
* Self-directed and highly productive with minimal supervision
* Strong PC skills, especially in Word, Excel, and Outlook and paperless working environment
* Good skills in verbal and written communication, analysis and problem solving, organization and time management
* Ability to develop, foster, and maintain an excellent working relationship with clients
* Detail-oriented, results-oriented, accuracy-focused
* Works within specified guidelines and in a self-directed manner
* Excellent multi-tasking skills
* Comfortable with high volume workloads and production standards
* Experience working in a team-oriented, collaborative environment
* College degree preferred

Please note: Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/ governmental requirements and recommendations. Remote working is still the preferred method of working for most positions at this time. Effective 6/1/21 we will implement a return to work strategy that allows for three days in the office every other week. We will update with further developments.

Why work for us?

Diversity and inclusion
Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing peoples differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.

Community involvement
Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.

Commitment to open doors

Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Stylesome of our best ideas start from a conversation between a manager and an employee.

Entrepreneurial spirit

As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.