Job Description

Company Information:

What we look for
Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of

customer service and help maintain our position as a leader in the global marketplace.

Markel Style
The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary:

Provide support and assistance to users for PCs, laptops, handheld devices, and PC software.

Essential Functions:

* Provide support for SNC PC applications (MS Office, MS Outlook, Crystal Reports, etc.)
* Analyze, diagnose, and resolve user PC/Laptop, handheld devices hardware and software problems.
* Support corporate administrative users of Windows PCs, thin clients, laptops, tablets and handheld devices.
* Purchase, configure, and install PCs, laptops, handheld devices, and related equipment.
* Maintain hardware and software inventory records.
* Coach/train users one-on-one and in small groups regarding effective use of PC hardware and software in a Windows environment.
* Evaluate and implement new PC software for all departments.
* Track software licenses.
* Provide day-day support for printers, copiers, automated signature machine and fax machines.
* Work with vendors and other secondary support.
* Have a strong knowledge of Microsoft Desktop Virtualization and Microsoft VPN.

Additional Responsibilities:

* Provide day-to-day support for copiers, printers, automated signature machine and fax machines
* Be on call 24/7 on a rotating bases
* Be available to work an occasional weekend or after hours
* Change shifts on an as needed bases depending on the companys needs

Education/Experience:

* College degree preferred, high school diploma required.
* Excellent interpersonal and communications skills
* Strong desire to achieve Microsoft Certified Desktop Support Technician (MCDST) Certification within first six months of hire date
* Continue to seek various other hardware and Microsoft Certifications
* Have basic knowledge and be able to: configure, troubleshoot, repair, and/or perform maintenance of Windows PC/laptop and tablets hardware along with having confident understanding of Windows operating systems both current and previous versions
* Ability to work in a fast paced environment and take direct orders from superiors
* Having knowledge of Apple IOS would be beneficial

Why work for us?

Diversity and inclusion
Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing peoples differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.

Community involvement
Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.

Commitment to open doors

Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Stylesome of our best ideas start from a conversation between a manager and an employee.

Entrepreneurial spirit

As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.