Job Description

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.

This position is within the Energy Waste Reduction department. In 2019, Consumers Energy began a transformative journey with the approval of its Integrated Resource Plan (IRP), the Clean Energy Plan. Consumers Energys Clean Energy Plan sets a course for the Company to meet customers long-term energy needs as a lean and green utility committed to a triple bottom line of people, planet, and prosperity. In the Clean Energy Plan, demand reduction, including Energy Waste Reduction (EWR), takes on a critical role in meeting our residential and business customers energy and capacity needs.

As evidenced by over 10 years of successful EWR programs and the adoption of the Clean Energy Plan, Consumers Energy believes EWR is good for Michigan, our company, and each of us. As such, we are strongly committed to helping our customers get the most value possible for every kilowatt-hour of electricity or cubic foot of natural gas purchased from us through the comprehensive portfolio of EWR programs and opportunities for all customers.

JOB DESCRIPTION/RESPONSIBILITIES:

The Associate Program Manager will join one of two growing teams within the Energy Waste Reduction department. This position is for two positions, one Residential and one Business. Please indicate area of interest when applying.

This Associate Program Manager is an introductory level position in the program management career path.

Responsibility will include assisting program manager(s) with program design, implementation, coordination and supporting energy efficiency programs to deliver aggressive energy savings goals within investment budgets.

Other responsibilities will include results tracking, performance and metric analysis, managing special projects, coordination/collaboration with internal and external groups, visual management, engagement with and support cross functional teams, address and successfully resolve customer inquiries,

REQUIREMENTS/QUALIFICIATIONS

Successful candidate should possess project management skills with the ability to effectively manage multiple priorities, tasks and resources.

* Bachelors Degree or Associate Degree with relevant industry experience
* 1-4 years of related professional experience
The following skills and experience will set you apart from others:
* An entrepreneurial mindset and passion for innovation; ability to tactfully challenge the status quo
* Strong technical skills; Experienced in Microsoft Office programs (PowerPoint, Word, highly proficient in Excel)
* Background in energy efficiency and managing/leading projects is a plus
* Possess an in-depth knowledge and demonstrated ability to provide first-time quality, budgeting/forecasting
* Experience with analyzing data, developing complex spreadsheet with appropriate tools
* Knowledge of CE Way and Business Plan Deployment with experience implementing it
* Must demonstrate the Consumers Energy Culture Mindset Values (Caring, Empowered, Deliberate, Agility and Ownership)
* Must have strong customer service background and passion for serving customers. Demonstrate an overall understanding of what it means to deliver an exceptional customer experience.
* Problem-solving skills and strong interpersonal communications skills
* Active team member with collaborative spirit

LOCATION

During this time of uncertainty, we are committed to ensuring the safety and health of our communities and co-workers. We are using new and innovative ways to interview and onboard new employees remotely at this time. This role will be work-from-home until our leadership team has determined its safe to resume work in the office.

Overview

The Corporate Account Management Job Family is utilized in the Customer Experience Department to provide consulting services to the Companys strategic business customers.

Nature of Work

The essence of the work that is performed by the Corporate Account Management Job Family is a wide variety of business functions, at times involving very specific business disciplines.

At the lowest level in this job family, the work performed may tend to be of a routine and less complex nature where the work responsibilities can be proficiently performed after a relatively short training period.

At the highest levels in this job family the work performed will tend to be complex in nature involving knowledge of various functional/specialized disciplines where the work responsibilities can only be proficiently performed after a relatively long training / experience-related time period and often requires an advanced degree. The work environment often includes dealing with risk and limiting exposure.

Leadership, management, facilitation and interaction with senior management will be markedly increased at the mid - highest levels of this job family while the need for direction and supervision will be markedly decreased. While problem solving and analysis will likely be required at all levels, recommendation and implementation becomes the norm at the highest levels and will often have a major bearing on the companys business. In addition, skills such as the ability to think on your feet, composure under fire and effective communication across all levels of the organization and with outside customers/clients become more finely honed at the higher levels.

Essential Functions

Corporate Account Managers serve as the primary business contact for the client and is responsible for client satisfaction. Expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the Company to ensure quality. In addition, should build relationships with clients to encourage new and repeat business opportunities. Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. Reviews all major deliverables to ensure quality standards and client expectations are met. Ensures that client issues are dealt with in an efficient manner, informing the management of any problems that may arise. Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. Ensures that all processes and procedures are completed, quality standards are met. Aware and in pursuit of opportunities for account growth and new business. Communicates the client's goals and represent the client's interests to the Company. Provides regular two-way communication between the client and Company, to provide strong representation and set proper client expectations. Understanding of company capabilities and service, and effectively communicates all offerings to the client. Provides regular input on all account activity, including status and call reports. Individuals should exemplify safe work practices and follow the Companys compliance standards. Regular attendance is expected.

Hours and Travel:

Meet travel requirements of the position. Work a flexible schedule, which may include evenings, weekends, holidays and overtime.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, and use hands to finger, handle, or feel objects. The employee frequently is required to talk or hear. The employee must lift and move up to twenty pounds. The recommended maximum weight for employees to lift without the aid of other employees or a lifting device is thirty-five pounds.

Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.