Job Description

As an Associate Collections Representative, you will have the opportunity to work with high volume customers and offices to resolve issues with and collect on aging invoices. It is an exciting opportunity to not only build relationships with assigned customers and C.H. Robinson offices, but to also use your critical thinking skills to resolve everyday collections problems.

Our main priority continues to be the health and safety of our employees. Due to the COVID-19 pandemic, this position will be remote until further notice. We will continue monitoring the circumstances and when we feel comfortable, this position will return to the office in Chicago Central where you will have an opportunity to collaborate face-to-face with a talented and diverse group of peers.



Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

* Utilize problem solving and critical thinking skills to determine root cause of aging invoices
* Leverage systems functionality and established processes to resolve aging invoices
* Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service
* Escalate complex issues to senior team members and/or leadership
* Continue to develop skills and build upon knowledge of collections process
* Works within established procedures and adheres to quality guidelines
* Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

* High School Diploma or GED

Preferred Qualifications:

* Minimum 1 year of collections, cash applications, credit, accounts payable or related finance experience
* Strong customer service and interpersonal skills

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. Were committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the worlds largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.