Job Description

Role Description:

As a member of our DevOps production support group, you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. Youll work in a collaborative, trusting, thought-provoking environmentone that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.

The role requires a technically strong and disciplined information technologist. A record of delivering high quality, well-tested solutions in a mature controlled environment is a prerequisite. The role will require collaborating with Data Scientists and Software engineers in the Investment Bank Data Science, Machine Learning & AI groups to productionize, maintain & troubleshoot applications that use AI/ML models to solve business problems.

Roles and Responsibilities

We are looking for a technical engineer who is a quick learner, critical thinker, enjoys problem solving, has good communication skills, is hungry for learning both the business knowledge & tech skills and is an enthusiastic team player.

* DataAnalytics Application Support Primary role is to provide production support for applications developed by the global data science team. The role includes troubleshooting issues, running CI/CD pipelines, application performance monitoring
* Basic development and debugging skills (DevOps) Debug production issues by digging into the application code (mostly Python), Writing support helpers and ad-hoc scripts, System automation and optimizations.
* Collaboration Role implies extensive collaboration with the developers, data scientists, business users and global production management teams. It requires you to be an effective communicator and a team player.
* Automation Design/Implementer Innovate, design, implement and maintain automation strategies for a very reliable production system/flow.
* Incident management Production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue.
* Capacity and Resiliency Plan, manage, monitor and optimize the production related infrastructure (Linux hosts, Private/Public cloud, Kubernetes, Kafka, Database systems, Network etc.) related capacity and resiliency management

Skills required to be considered for this role:

* Minimum of 2 years of experience working with object oriented languages, such as Python, Java or C++.
* Excellent communication skill in both verbal and written form.

Preferred skills:

* Exposure to Cloud based and Container based technologies.
* Minimum 2 years of experience doing application development or production support (L2) or infrastructure engineer.
* Hands on experience working in Linux environment & relational SQL or no-sql database technologies, proficiency in one or more modern programming languages (preferably Python).
* Familiarity with any of these technologies: containers, big data platforms like Hadoop and Spark and/or cloud infrastructure covering technologies like AWS, Kubernetes.
* Experience using logging and monitoring tools (ElasticSearch, Logstash, Kibana, Splunk, DataDog, Prometheus, Geneos) to conduct performance or capacity analysis.
* Excellent interpersonal skills to interact confidently and credibly with the business users.
* Enthusiastic to keep learning and growing, in technical aptitude, business understanding and personal effectiveness.
* Experience in finance or investment banking as a system engineer or software developer.
* Incident management experience or the willingness to learn.
* Follow-the-sun support model, experience working across multiple time zones.
* Experience with REST web services and messaging technologies like MQ, Kafka
* Experience with batch scheduling technologies like Control-M, Apache Airflow
* Good understanding of Agile development methodologies, responsible for elucidating and agreeing requirements, building relationships with business users.
* Enthusiastic to keep learning and growing, in technical aptitude, business understanding and personal effectiveness.
* Ability to collaborate with and influence other technology teams to deliver end to end solutions to the business in a constantly changing environment.

About J.P. Morgans Corporate & Investment Bank (CIB)

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the worlds important corporations, governments and institutions. Youll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world

Working as a Technologist in JPMorgan Chase & Co.

When you work at JPMorgan Chase & Co., youre not just working at a global financial institution. Youre an integral part of one of the worlds biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and were building a technology organization that thrives on diversity. We encourage professional growth and career development and offer competitive benefits and compensation. If youre looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

Equal Opportunity Employer/Disability/Veterans