Job Description

Wealth Management Operations supports the JPMorgan Private Bank and Chase Wealth Management. The Private Bank is the worlds premier service provider for ultra and high net worth individuals. Our goal is to help these affluent individuals across the globe optimize their wealth, after taxes and across generations. Wealth Management Operations provides end-to-end support for all aspects of the client experience, working closely with client service, fiduciary, product specialty groups, third party vendors and other internal groups. Chase Wealth Management encompasses our Chase Private Client (CPC) and Chase Investment Services businesses. Through a dedicated team of a banker and J.P. Morgan Advisor, Chase Private Client brings our affluent clients concierge banking from Chase and access to the investment expertise from J.P. Morgan. Chase Investment Services provides investment solutions to a broad range of Chase customers through Chase Investment Advisors. As a Client Data Manager, you will be part of the growing Digital Wealth Management and Chase Wealth Management teams.

As part of Wealth Management Client Operations, our mission in client and account maintenance is to deliver first class client experience through leveraging digital capabilities, intelligent automation and scalable operating models built upon a controlled, valued added framework. Our team is responsible for performing maintenance and safeguard the integrity of client data which span across Chase Wealth Management, J.P. Morgan Securities, and Private Bank for new prospects and existing clients. The team also supports the direct to client service base in Digital Wealth Management investment services which aims to create a fully-integrated digital experience for Investment clients across the wealth continuum.

Our team members work in a fast-paced, dynamic, volume driven, multi-priority production area that is consistently evolving. The Investment professional must be able to operate in a cross-functional and often ambiguous environment, be vigilant towards risk management and work collaboratively with key partners and stakeholders. This is a great opportunity for the individuals with continuous improvement mindset and able to adapt and have flexibility to change management in order to help identify and establish best practices within J.P. Morgan and the industry.

As a Client Data Specialist, responsibilities may include, but are not limited to:

* Support full service wealth clients/advisors and self-directed client data and documentation
* Reviewing and processing brokerage account maintenance service requests in accordance with FINRA rules and industry regulations
* Support the digital brokerage services with straight through processing and accepting or rejecting client service requests
* Ensure compliance with all department and regulatory (AML, SEC, DOL, FINRA, etc.) requirements
* Foster a culture of continuous improvement; analyze processes and identify opportunities for automation and/or tactical solutions to solve for gaps to enhance end to end operating model
* Ability to organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business needs and requirements
* Critical thinker, ability to exercise independent judgment in resolution of moderate to complex issues and escalate issues for resolution
* Participate in internal research projects and special client assignments as the opportunities arise for licensed individuals

Qualifications

* 3-5 years of experience in financial services, preferably in investment related roles, with a focus on customer service and support preferred
* General knowledge of the brokerage account products and services
* Ability and desire to obtain FINRA Series 7 and 24 licenses
* Exceptional customer service mentality
* Ability to think creatively, transform ideas and recommend/implement process improvements
* Exceptional communication skills and be able to collaborate effectively across all levels of the organization
* Accuracy and high attention to detail, excellent follow-through
* Proven interpersonal, team-oriented skills, results oriented team player
* Analytical approach to problem solving
* Strong sense of accountability and ownership to drive best practices around the quality, risk and controls process
* Accelerated skills in Microsoft Office, particularly advanced Excel proficiency preferred
* Bachelor's degree or equivalent in Business Administration, Finance, Economics, Accounting or a related field preferred