Job Description

Requisition Number: 80679

Insight Enterprise is seeking a IT support Administrator to assist our customer onsite in Cincinnati, Ohio This position is slotted for a 6+ month contract with the possibility of extension and/or long-term hire.

This position will be assisting analysts in the process of supporting end user systems, company approved software and be able to provide support to the Level 1 Admins when needed. This role evaluates and analyzes complex issues with end users computers and Operating systems (Windows 10 Pro / MacOS). In addition, the selected candidate will use analysis and problem-solving methodologies to facilitate resolution, installation, updates, implementation, maintenance, education, and documentation creation of a variety of computer software and hardware technologies.

Your Day-to-Day Essential Duties

* The application of systems analysis techniques and procedures, including consulting with users and Service Delivery Level 1 staff, to determine hardware, software or system functional issues and resolutions and specifications.
* Work effectively with Service Delivery Level 1, end users, vendors, and management.
* Participate effectively on cross team and enterprise projects.
* Demonstrated application of system structures and commands. (TCP/IP, DNS, RAID, volume management, backups etc.)
* Project implementation of documentation, training, new computer and server deployments, and computer equipment end-of-life out processing with cross functional teams from other IT Departments.
* Implementation and configuration of software used across the enterprise for virus protection, software patching, machine imaging, email delivery, security.
* Tracking and documenting computer asset inventory
* Have knowledge and able to work with Active Directory (AD), Azure AD, SCCM, Microsoft Intune, Microsoft Office 365 & Office 365 Exchange for email.
* Log all helpdesk tickets and route them when necessary, managing and over-seeing any escalated tickets ensuring they are resolved.
* Anticipates, identifies, and articulates problem areas and develops preventative solutions.
* Strong focus on customer service, quality, communication, and accuracy.
* This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.

What You Bring to the Team

* 2- or 4-Year Degree and ability to demonstrate required skills required for role.
* Certifications such as A+, Network+, and/or MCP are strongly preferred.
* Ability to demonstrate knowledge in applicable areas of technology.
* A solid knowledge for the Windows infrastructure and its administration, and working with the currently standard software/hardware we support (listed below)
* Self-starter capable of working independently with minimal supervision, and the ability to use independent judgment in matters that causing impact to the business.
* Skills required include excellent customer service, troubleshooting, problem solving used in answering technical support phone calls, voice messages, emails, and monitoring helpdesk ticketing system from end users request.
* Proficient with Microsoft Server and workstation operating systems, all versions of Microsoft Office suites and other related company applications such as but not limited to Citrix, Share Point, Remote/VPN software and ERP accounting software, all types of server hardware and network equipment.
* Demonstrated initiative to remain current in skill development and knowledge of hardware and software used by the company.
* Excellent oral and written communication skills, particularly over the telephone and email.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
* Founded in 1988 in Tempe, Arizona
* 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
* $9.2 billion in revenue in 2018*
* Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500
* 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
* Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
* Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Cincinnati || Ohio (US-OH) || United States (US) || None || None || US - Cincinnati, OH ||