Job Description

Requisition Number: 80726

Job Description

* Previous background working in large environment supporting the deployment and configuration of technology devices in retail financial industry
* Ideal candidate would have specific experience supporting ATM technicians in the installations steps in the field and software load/configuration from our remote support location
* Strong understanding of the various support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM.
* Must be able to work in fast pace environment with the ability to multi-task in/out bound phone calls, application of department/install process, updating project details, and manage concurrent issues
* 500-1000+ inbound phone calls a week from ATM technicians in the field
* 1000+ emails each week from vendors that require review, action and updates documented in project notes
* 150+ ATM Install issues weekly that require various levels of support to resolve
* Strong troubleshooting skills leveraging a combination of documented procedures/resolution steps and using analytical problem-solving skills to resolve issues
* Strong communication skills when interacting with technology and non-technology stakeholders
* Experience supporting ATM technicians in the installation steps in the field
* Software load/configuration from a remote support location experience

Support Details

* Support team based in Westerville Ohio team needs to be co-located due to intra-team communication needed to support ATM projects
* Monday -Friday 8 hour working hours with limited weekend coverage for special events
* Support shifts currently are (M-F - 4pm to 12am or 3pm to 11pm)

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
* Founded in 1988 in Tempe, Arizona
* 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
* $9.2 billion in revenue in 2018*
* Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500
* 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
* Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
* Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Columbus || Ohio (US-OH) || United States (US) || None || None || US - Columbus, OH ||