Job Description

Position Overview

Provides immediate supervision assigning tasks, checking work at frequent intervals, and maintaining schedules for the operations and administration of technical service delivery.

Ensure onsite/field service personnel meet technical solution expectations for Insights internal and external customers. Overall supervision includes proper planning, forecasting, training and operational efficiency with regards to employee utilization, logistical processes and employee administrative functions.

What youll do at Insight

* Plan, supervise and coordinate personnel and processes within the operations area of Client Solutions
* Manages the day-to-day operations of the team
* Assist in the development of efficient business practices to be implemented by Service Delivery
* Responsible for driving operational responsibilities by constantly evaluating processes, procedures and systems.
* Maintains open lines of communication with other departments to insure confidence and enhance the relationships within Insight
* Represents Insight in a professional and business-like manner and communicates effectively with Insight associates and their customers
* Assists Service Management with the customers requirements, while ensuring good practices in standards methodologies and processes are utilized to deliver an integrated solution. Monitors the teams activities to ensure the highest level of customer satisfaction and provides support for both internal and external customers
* Reporting of AR issues with the Sales Team
* Support of the Service Delivery Management Team by providing sound methodologies and best practices in analyzing revenue, cost and trends
* Communication of processes and procedures to the Service Delivery team to insure the use of sound methodologies and best practices in the measuring of day-to-day activities
* Forecasting of Revenue and Costs by Branch and Regional Geographies
* Resolution of AR issues
* Issuing of daily, monthly and quarterly reports
* Other duties as assigned

What youll need to join Insight

* Bachelor's degree from four-year college or university
* One year related field service operations experience and/or training; or equivalent combination of education and experience.
* Ability to lead a team of personnel by providing leadership, assistance and advice
* Knowledge of SAP for the day-to-day management of resource management, time reporting and expense reporting
* Exceptional verbal and interpersonal skills required
* Possession of strong analytical skills
* Ability to multitask and balance multiple priorities
* Excellent time management skills
* Demonstrated leadership ability and teamwork
* Strong computer skills

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
* Specific vision abilities required by this job include close vision requirements due to computer work.
* Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
* Ability to work in a confined area.
* Ability to sit at a computer terminal for an extended period of time.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.