Customer Engineer II - (C2) - CMP Install Team
Posted on: 9 Apr 2021
Austin, TX
Job Description
Key Responsibilities
* Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
* Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.
* Verifies operational quality of system equipment. Assists senior engineers as needed.
* Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.
* Strives to perform BKMs. Uses knowledge management systems. Follows all IP guidelines.
* Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.
* Complies with all safety procedures and consistently demonstrates safety as a value.
Functional Knowledge
* Has established skills to perform a range of day-to-day activities
Business Expertise
* Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
* Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area
Leadership
* Has no supervisory responsibilities; manages own workload
Problem Solving
* Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
Impact
* Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance
Interpersonal Skills
* Uses communication skills to exchange information
Qualifications
Education:
Associate's Degree
Skills
Certifications:
Languages:
Years of Experience:
2 - 4 Years
Work Experience:
Additional Information
Travel:
Yes, 75% of the Time
Relocation Eligible:
No
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
Applied Materials
Santa Clara, CA
Applied Materials, Inc. provides manufacturing equipment, services, and software to the semiconductor, display, and related industries. It operates through three segments: Semiconductor Systems, Applied Global Services, and Display and Adjacent Markets. The Semiconductor Systems segment develops, manufactures, and sells various manufacturing equipment that is used to fabricate semiconductor chips or integrated circuits. This segment also offers various technologies, including epitaxy, ion implantation, oxidation and nitridation, rapid thermal processing, physical vapor deposition, chemical vapor deposition, chemical mechanical planarization, electrochemical deposition, atomic layer deposition, etching, and selective removal, as well as metrology and inspection tools.
The Applied Global Services segment provides integrated solutions to optimize equipment and fab performance and productivity comprising spares, upgrades, services, remanufactured earlier generation equipment, and factory automation software for semiconductor, display, and other products. The Display and Adjacent Markets segment offers products for manufacturing liquid crystal displays; organic light-emitting diodes; and other display technologies for TVs, monitors, laptops, personal computers, electronic tablets, smart phones, and other consumer-oriented devices, as well as equipment for flexible substrates.
The company serves manufacturers of semiconductor wafers and chips, liquid crystal and organic light-emitting diode displays, and other electronic devices. It operates in the United States, China, Korea, Taiwan, Japan, Southeast Asia, and Europe. Applied Materials, Inc. was founded in 1967 and is headquartered in Santa Clara, California.
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IndustryInformation Technology
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No. of Employees21, 000
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Website
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Jobs Posted1871
