Job Description

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Job Summary

As a Traffic Consultant within Allstate Roadside Service Operations Team, this person would be responsible for monitoring secondary tows and providers to ensure that calls are being completed. This person must be able to manage multiple items in motion as well as keep calm under stress.

* As per guidance provided, execute real time changes between various locations in support of customer experience and client expectations in effort to achieve overall allocation strategy.
* Properly escalates internally as per guidelines in a timely and accurate manner.
* Maintains steady communication during outage including establishing a bridge line in order to facilitate communication, gathering data in support of discovery and resolution, etc.
* Provides strategic recommendation to business regarding resource optimization including CSR skill based routing, call structure, delivery channel, technology based optimization, etc.
* Provides ongoing feedback and communication related to provider and secondary tow performance and process improvement opportunities.
* Identifies and implements process improvements to increase accuracy and /or reporting data. Improve cohesion within team through coaching and feedback.

Job Qualifications

* Advanced Microsoft Office knowledge and PC/software skills necessary to maneuver through various business applications and reporting platforms efficiently.
* Attention to detail.
* Effective verbal and written communications.
* Troubleshooting and problem solving skills.
* Ability to makes changes in support of a business plan.
* Able to maintain calm during a crisis.

Compensation Data

The salary range for this role is $64,700 - $71,000/year. Offer will be based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstates benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.