Job Description

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Job Summary

As an Endpoint Security Operations Engineer, you will be a technical endpoint security engineer for a very diverse enterprise. You will be working with a team that is responsible for incident management, change execution, and maintenance / support of endpoint security technologies in a rapidly changing security sector in a large enterprise.

The ideal Endpoint Security Ops Engineer will be adept in learning new security capabilities, adaptable, take initiative, and be a team player. Knowledge sharing is highly encouraged. You will work in a very challenging, complex and rewarding organization.

Key Responsibilities

* Handle lifecycle, maintenance and support of our current endpoint security technologies, partner closely with Endpoint Engineering in the deployment of emerging security capabilities.
* Ensure endpoint security solutions, policies and emerging technology are on track to meet and respond to the ever-present threat to our data and endpoint infrastructure.
* Ensure that all technologies are operationally ready and that the Endpoint Security, Security Operations, and Network Operations teams are enabled to execute on capabilities as needed to resolve operational issues or business requirements.
* Provide incident management and execution of change activities. Assist in developing SOP documentation in concert with Endpoint Engineering.
* Partner closely with Endpoint Engineering to ensure endpoint security capabilities and policies are deployed and maintained successfully.
* Provide on-call support as required for the needs of the business.

Job Qualifications

* Demonstrable knowledge of Windows (workstation and server) and/or MAC operating systems
* Excellent communication skills including verbal communication, written and documentation
* An analytical mindset; with an ability to deconstruct and documenting process, policies and standards
* Ability and desire to learn current and adapt to new technologies
* Basic knowledge of malware operation, indicators of threat with an understanding of current threat landscape (threat actors, APT, cyber-crime, etc.)
* Customer service skills, with a demonstrated empathy for solving client issues in a timely and effective fashion

Preferred Competencies

* Moderate understanding and hands-on experience with windows registry, Active Directory and Group Policy
* Moderate experience with scripting (PowerShell, Python, Bash)
* Basic knowledge of networking fundamentals (TCP/IP, network layers, Ethernet, ARP, DNS)
* Basic knowledge of Firewall and Proxy technologies
* Basic experience with software lifecycle across a large enterprise; deployment, upgrades, patching
* Basic knowledge of compliance and regulation requirements (PCI, HIPPA, SOX, etc.)
* Basic privileged access management/right management experience, designing solutions based on least privilege (Avecto Defendpoint)
* Basic experience with ITIL processes such as Incident/Problem/Configuration/Change management

Desirable Certifications

* Microsoft Certifications (MCSA, MCSD, MCSE)

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstates benefits, visit allstate.jobs/benefits/

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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