Senior Retail Sales Associate (Full-Time)
Posted on: 8 Apr 2021
Germantown, MD
Job Description
Job Description
Position Summary
AutoZone's Full-Time Senior Retail Sales Associate drives sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Senior Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by Living the Pledge every day.
Position Responsibilities
* Provides WOW! Customer Service
* Ensures assigned store tasks are completed in a timely manner on assigned shift
* Operates cash registers and follows established cash handling procedures
* Follows company policies and loss prevention procedures
* Maintains a safe working environment including PPE (Personal Protective Equipment)
* Maintains store appearance and merchandising standards as directed
* Ensures that merchandise is restocked and placed in their respective areas
* Utilizes ZNET to help customers locate merchandise or find suitable alternatives
* Maintains product knowledge and current promotions through AutoZone systems and information sources
* Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
* Utilizes OBDII to read codes from customers automobiles
* Ability to diagnose automobile problems and recommend solutions
* Communicates with managers regarding customer concerns and employee matters
* Actively engaged in developing more effective customer service skills
* Provides honest and trustworthy advice to customers regarding the best products that fit the customers expectations
Position Requirements
* High School diploma or equivalent
* Basic knowledge of automotive parts is required
* Excellent communication and decision making skills
* Ability to lift, load, and deliver merchandise
* Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts
AutoZone, Inc.
Memphis, TN
AutoZone, Inc. retails and distributes automotive replacement parts and accessories. The company offers various products for cars, sport utility vehicles, vans, and light trucks, including new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. Its products include A/C compressors, batteries and accessories, bearings, belts and hoses, calipers, carburetors, chassis, clutches, CV axles, engines, fuel pumps, fuses, ignition and lighting products, mufflers, radiators, starters and alternators, thermostats, and water pumps. The company also offers maintenance products, such as antifreeze and windshield washer fluids; brake drums, rotors, shoes, and pads; brake and power steering fluids, and oil and fuel additives; oil and transmission fluids; oil, air, fuel, and transmission filters; oxygen sensors; paints and accessories; refrigerants and accessories; shock absorbers and struts; spark plugs and wires; and windshield wipers, as well as air fresheners, cell phone accessories, drinks and snacks, floor mats and seat covers, interior and exterior accessories, mirrors, performance products, protectants and cleaners, sealants and adhesives, steering wheel covers, stereos and radios, tools, and wash and wax products.
In addition, it provides a sales program that offers commercial credit and delivery of parts and other products; and tire repair services.
Further, it sells automotive diagnostic and repair software under the ALLDATA brand through alldata.com and alldatadiy.com; and automotive hard parts, maintenance items, accessories, and non-automotive products through autozone.com. As of May 4, 2019, it operated 5,686 stores in the United States, the District of Columbia, and Puerto Rico; 576 stores in Mexico; and 25 stores in Brazil. AutoZone, Inc. was founded in 1979 and is based in Memphis, Tennessee.
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IndustrySales/Retail
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No. of Employees54,900
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Website
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Jobs Posted430
