Job Description

AIG Warranty is excited to be seeking candidates to fill newly created full-time 40-hour per week positions with our Warranty Business Line. This is a fast-paced modern call center environment, with NO cold calling or collections; while being a fun, friendly, and collaborative team. The work is important to AIG and to our very important customers, and serving our customers to the best of our ability is this positions number one task.

As a leader in the Warranty field, AIG is a company that is diverse in services to customers, opportunities for candidates, learning advancements for employees, and employees who help promote a culture of inclusion. AIGs greatest assets are all the employees from diverse backgrounds. While increasing innovation, employees have opportunities to show us how to better understand each other and our clients. Can you see yourself in such an environment?

The Claims Examiner Team

AIG partners with companies that sell or manufacture appliances (like washers and dryers), electronics (like televisions), and personal computers (like laptops) and provide extended warranty insurance plans on their products. If something breaks, the customers call us. We work to determine if the issue is covered under their warranty, and if so, send a Service Provider to repair their product.

Team Operation Plan:

A project begins with a product failure and the customer calls Warranty for assistance. The Customer Service Representative takes the customers call and prepares the customers information needed to start their claim (the project). Then, the Claims Examiner Team takes over the project, working with the Dispatch team (who sets up the Service Providers all around the country to repair the products for the Customers), the Service Providers, and the Customer to ensure that the project is completed efficiently and appropriately. You, as the Claims Examiner, will have your own projects, but you will also work with other Claims Examiners as a team assisting all Customers and Service Providers. The Claims Examiner Team always strives to provide excellent service with enthusiasm and professionalism.

Details of the Claims Examiner Role

The Claims Examiners work directly with the Service Providers and the Customers to ensure that each project moves forward with the needed support. Claims Examiners are responsible for receiving incoming calls and emails from Service Providers needing authorization for repairs for major appliances and consumer electronics. They also research part availability, and ensure pricing and quotes submitted are in line with industry standards. The Claims Examiners verify that failure and repairs are covered under the terms and conditions prior to authorizing the Service Providers to proceed with the project.

As a contributor at AIG, Claims Examiners are the ones our clients turn to in times of need. They act with speed, composure, compassion and knowledge to solve problems and the work they do every day is the heart of AIGs business.

Specific Duties of the Claims Examiners:

* Answer incoming phone calls and emails from service providers seeking repair authorizations.
* Ask the right questions about the claim, evaluating each request to determine if AIG should repair or replace the product.
* Adjudicate claims for fair and reasonable repair charges.
* Research claims to determine what coverage options were purchased; make denial/approval of claims per the terms and conditions.
* Maintain knowledge of covered equipment, as relates to the price/replacement value.
* Handle research assignments and reporting as delegated by management.
* Maintain good working relationship during all contacts with clients, even during difficult conversations.
* Answer claims and coverage questions from other departments.
* Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
* Act professionally by arriving to work on time and maintaining their schedules.

The Claims Examiner Must Have the following Knowledge, Skills, and Abilities:

* A record of providing outstanding customer service (can be within a sales position, retail, pharmacy, equipment repair, insurance, etc., environment)
* High School Diploma or equivalent required
* Excellent verbal and written communication skills
* Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations
* Analytical skills and the ability to search the internet for answers and market data
* Results oriented, and able to work well under pressure
* Excellent organizational skills- flexible with moving from project to project while keeping track of progress
* Professional attitude- we are looking for someone enthusiastic, reliable, and a team player.
* Flexible with moving from project to project while keeping track of progress
* Effective written and verbal communication skills
* Basic Excel, Word, and Outlook skills
* Great interpersonal communication
* Ability to consistently meet deadlines

Although prior Claims, Warranty, or Insurance experience is beneficial, AIG will train the right candidate to prepare them for success as a Claims Examiner. Candidates with experience in providing excellent customer service, moving quickly to keep many projects going at once, and the ability to keep organized records will be competitive for this role.

Additional Requirements

* A high-quality internet connection is required for this role, as it works fully remotely.

Employment at AIG Warranty

This is a full-time position, working 40 hours per week, with some variety in shifts available. The Claims Department is based out of our Jeffersonville, IN office; however, this position will be working remotely.

Benefits at AIG Warranty

AIG offers a great benefit package to all employees and the medical, dental, and vision plans are effective your first day on the job! The benefit package also includes contributions from AIG into your 401(k) plan, competitive medical, dental, and vision insurance plans, a great Paid Time Off package, opportunities for Paid Time to Volunteer, opportunity to earn an annual performance bonus, and so much more! You will be amazed!

If this position sounds right for you, please apply today!

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Service Net Warranty, LLC