Job Description

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

As a Records Imaging Specialist you will be responsible for mailroom and document management processing. You will work closely with internal employees and our Amarillo Service Team to ensure documents are processed timely and accurately.

Get to know the business

AIG Life & Retirement is a unique franchise that brings together a broad portfolio of life insurance, retirement and institutional products offered through an extensive, multichannel distribution network. It holds long-standing, leading market positions in many of the markets it serves in the U.S. With its strong capital position, customer-focused service, breadth of product expertise and deep distribution relationships across multiple channels, Life & Retirement is well positioned to serve growing market needs.

About the role

Mailroom Responsibilities:

o Sort, process, and pickup incoming and outgoing mail and packages

o Assist with special mailings

o Provide shipping information and guidance to internal employees

Document Management:

o Prep and sort incoming and internal mail, identify the appropriate line of business, correct transaction and work type

o Scan prepped mail to imaging system using Kodak scanners and Kofax software

o Index time sensitive documents to help ensure critical service levels are met

o Process essential lockbox documents, includes prepping checks for deposit to clients accounts and processing teams

o Review mail for prepping accuracy to control quality

o Research transactions and documentation, using multiple systems

What we are looking for

Mailroom and document management experience

Experience in Financial Services industry preferred

Computer proficient and able to maneuver in multiple systems at one time

Excellent Excel skills a must

Strong verbal and written communication skills, able to compose professional and informative emails

Plan and organize work with minimal supervision

Strong attention to detail and ability to research and meet deadlines

Customer-service oriented

High school diploma or equivalent and/or one year work experience, some college preferred

Ability to lift up to 60 pounds

Onsite presence required

What our employees like most about working for AIG

We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation.

Our Giving Back policy is at the core of our daily operations and guides our future progress. Dont believe us? We put our money where our mouth is! AIG, will give you up to 16 hours a year paid time off to volunteer in the community.

Our people are our most important asset therefore we provide a generous benefits plan and competitive pay. Benefit package includes:

o Paid Time Off (AIG recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24! 9 paid holidays per calendar year.

o A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus AIG automatically contributes an additional 3% in to your 401K regardless of if you enroll or not.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company