Job Description

Job Description

Scope of Position:

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Customer Dedicated department.

Major Duties and Responsibilities:

* Ensure a smooth and timely process flow regarding the customer dedicated department;
* Accurate and timely data entry into the operational system;
* Track and trace of all air Import files and report the status/updates internally and to the customers;
* Ensure that customers freight are delivered on timely base;
* Ensure documents are timely sent to customer or broker for customs purposes;
* Ensure accurate and timely client and vendors billing;
* To be interactive and proactive with our customers regarding arranging their freight/shipments by meeting their requirements and service standards;
* Consistently work on maintaining good understanding, communication and relationship with our customers, airlines, trucking companies and others;
* To make sure that we meet our internal and external compliance regulations /standards at all times and that this is according to our government regulations;
* Fully understand the air import process flow and be proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive;
* Ensure all customers standard operating procedures are followed and updated in the Standard Operating Procedures (SOP);
* Meet KPI standards, as per the companys procedures/customs requirements;
* Timely response on emails from customers, suppliers, carriers and our internal network.

Qualifications

What is required from you?

* Youre a flexible and hard worker, no 9-5 mentality;
* Open to work during the evening shift, weekend shift and on National Holidays;
* Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;
* Pro-active and strong organizational skills;
* Good computer skills (Excel, Word, PPP and Outlook);
* Be able to write and speak in English and Dutch

Additional Information

What do we offer?

* We offer a position for 38,75 hours a week (fulltime).
* You will be part of a professional/international, open and enthusiastic team.
* You will receive a personalized development plan with a diversity of training methods.
* You will receive 25 days of annual leave on full time base.
* There is an option to take part of our Employee Stock Purchase Plan.
* We offer a divers benefit package.

Only local applicants will be considered.

If you are interested in this position and you feel comfortable with the requirements, please email your CV with motivation letter to: Madhevi.sardjoe@expeditors.com