Job Description

Beckman Coulter Life Sciences mission is to empower those seeking answers to lifes most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, youll help drive our vision of accelerating answersand our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, were pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

As a Field Service Engineer you will be responsible for daily service support of existing customer base. The engineer also supports sales growth, service growth and customer satisfaction. Field Service Engineers repair, install and maintain Beckman Coulter equipment at customer sites. This remote position will be based in Portland, OR and will cover Oregon, Seattle, WA, Northern California and Utah.

Customer Satisfaction:

* Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company

* Call Closure Using our computerized system, a FSE is responsible for closing service calls at time of completion. This action then prompts customer invoices, relieves inventory of parts used and ultimately leads to our objective of accurate reporting.

* Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a first time fix.

Financial Management & Growth

* Excellent sales ability measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation.

* Achieve annual revenue target with expected yearoveryear growth

* Able to effectively price and position Service agreements on both existing and new equipment, taking into account expected costs to proactively manage profit margin

Continuous Improvement

* Leads by example to develop a robust continuous improvement culture

* Assumes accountability around daily management and monthly KPIs

* Aggressively seeks out opportunities for improvement

Sales Support

* Value Selling add value to our service offerings. A FSE must have ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on nonagreement instruments, etc.).

* Drive substantial new equipment lead generation from Service to aid Sales growth

* Partner with sales to support current sales initiatives to drive growth

General Qualifications:

* Sense of Urgency must have the drive/motivation to take action. Must be able to prioritize daily activities and determine what requires immediate attention.

* Strong Interpersonal and Communication skills must be able to remain calm when dealing with difficult customers/peers and have strong communications skills both with internal associates and external customers. Must be a true professional at all times. Team orientated, positive attitude and motivator.

* Ability to adapt must be flexible and understanding with change as it occurs regularly for a FSE throughout his/her day/week. Must be able to think quickly and respond positively to those changes.

* Able to travel 25 75% of the time

* Ability to lift 50 pounds

Basic Qualifications:

* Associates mechanical, electrical, or biological degree or military equivalent

Preferred Qualifications:

* Strong deductive reasoning and problemsolving skills

* Commercial experience, or direct selling of products or services

* Strong interpersonal and communication skills

* 3 + years of prior field service experience in related field is preferred

* Highly computer literate (especially in Excel, Oracle, Sales Force, Pro Service a plus)

If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com!

Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

When you join us, youll also be joining Danahers global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why well empower you to push the boundaries of whats possible.

If youve ever wondered whats within you, theres no better time to find out.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.