Job Description

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, were one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

Basic Qualifications
- High school diploma or equivalent
- Three or more years of experience in quality analysis and measurement activities

Preferred Skills/Experience
- Extensive knowledge and understanding of the products and services applicable to the assigned area, specifically Corporate Trust bond accounting
- Advanced knowledge of the productivity and accuracy standards of the assigned area as it relates to researching cash and asset account exceptions and out of balance scenarios
- In-depth knowledge of computer systems used in the assigned area such as,

Infogix, Arcaria, VIPR, Stream Transfer Agency, and SEI
- Excellent verbal and written communications skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications including, Excel, Outlook, Teams, SharePoint, Word, and OneNote

- Experience in effective problem-solving skills, risk mitigation, and in-depth data analytics

- Ability to establish cross-functional partnerships and strong internal business relationships
- Bachelor's degree preferred

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law
Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.