Job Description

What does a great Client Service Advisor do?

You will work directly with clients, typically consisting of mid to large financial institutions, point of sale system integrators, value added resellers, and organizations that partner with Fiserv to sell our products and services to merchants and/or financial institutions. Fiserv is a recognized leader in helping small business merchants (SMB) thrive through innovative solutions. We are a best in class provider of app-based solutions to businesses in communities around the world and we support the flow of commerce to help our clients grow their business.

We are seeking an analytical , business-savvy, results-driven project manager/ business account manager , who is not only capable of managing accounts but also taking ownership, growing the revenue, taking a strategic approach to maintaining, growing and developing our existing partnerships yet creating /new relationships. This position will be working with our Hardware Services department

As a Client Service Advisor, you can look forward to:

Being the first point of contact for any issues or discrepancies or escalation issues.

Establishing and collaborating with centers of influence and referral relationships to win new business.

Proactively identifying new business opportunities within the client engagement and managing all aspects from service definition, cost/pricing analysis, contract updates and implementation of the new service.

Providing oversight of service delivery for clients. This includes proactive planning aligned closely with rollouts, conversions, implementations, development, product management and client services.

Providing regular reports that provide a detail overview of the client engagement. In addition, reporting current sales forecast, top issues being worked for the client, new opportunities you are working on with the client, etc.

Taking proactive steps to change the business terms if any aspect of the relationship becomes disadvantageous to Fiserv identifying and promoting other Fiserv products/services that could be of value and leveraged by the client which includes having broader awareness of solutions outside of Hardware Solutions.

Youre the kind of person who:

Is seeking a Relationship Management Role with the opportunity to grow and increase revenue through solid relationship build and management. You are known for your great PowerPoint presentations and your stellar Excel skills. You listen to your clients, understand their needs, and determine how you can help them achieve their goals. If you are analytical, technically savvy, a clear communicator, and have a passion for maintaining relationships, we want to hear from you!

Basic qualifications for consideration:
4 years of experience as an Account/Client Executive or National Client Service Representative.
High School diploma required; Bachelors degree strongly preferred.

Preferred qualifications:
Experience with Electronic payment systems, POS payment hardware and IT systems.

Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people arent thinking about financial services. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your Forward with us.